Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client onboarding and ensure successful platform adoption in a fast-paced environment.
- Company: Join a high-growth AI SaaS startup focused on delivering exceptional client experiences.
- Benefits: Enjoy flexible benefits, remote work, and a culture of trust and ownership.
- Other info: Be part of a small, dynamic team that values challenge and collaboration.
- Why this job: Make a real impact by guiding clients through their onboarding journey with innovative technology.
- Qualifications: 3-5 years in onboarding or customer success, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise.
Right now they’re expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK / EMEA)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You’ll be the person who turns a signed contract into a successful client launch. You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way. You’ll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one. Small team. Very experienced people.
What You’ll Own
- Client Onboarding
You’ll own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
This role sits at the centre of the delivery engine. You’ll collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
You’ll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
This business is obsessed with metrics and outcomes. You’ll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
What We’re Looking For
We’re looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles:
- Small teams of exceptional people who trust each other.
- Delivering for customers is the mission.
- Challenge is encouraged.
- Product-first thinking.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Watford employer: Areti Group | B Corp™
Contact Detail:
Areti Group | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Watford
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with their needs, especially in onboarding and client experience. Make it clear why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you note can keep you top of mind and show your enthusiasm for the role. Plus, it’s a nice touch that sets you apart.
We think you need these skills to ace Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Watford
Some tips for your application 🫡
Show Your Passion for Onboarding: When writing your application, let us see your enthusiasm for onboarding and client success. Share specific examples of how you've made a difference in previous roles, especially in SaaS environments.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the job description. We want to see how your skills match our needs, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Areti Group | B Corp™
✨Know the Product Inside Out
Before your interview, make sure you understand the company's product and how it fits into the market. Familiarise yourself with its features, benefits, and any recent updates. This will help you demonstrate your enthusiasm and ability to guide clients through onboarding effectively.
✨Showcase Your Client Empathy
During the interview, highlight your experience in understanding client needs and delivering tailored solutions. Share specific examples of how you've successfully managed onboarding or implementation projects, focusing on how you ensured a smooth transition for clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple projects. Prepare scenarios where you had to coordinate with different teams or handle complex client situations. This will showcase your organisational skills and proactive approach.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the role and the company culture. Inquire about their onboarding metrics, team dynamics, or how they handle challenges during client launches. This shows you're genuinely interested in contributing to their mission.