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- Tasks: Lead service transitions and ensure smooth handovers for critical platforms.
- Company: Join Areti Group, a climate-positive tech recruitment company focused on people and the planet.
- Benefits: Enjoy a competitive salary of £70-80k and a great benefits package while working remotely.
- Why this job: Be part of a mission-driven team that prioritizes social impact and operational excellence.
- Qualifications: Strong expertise in technical service delivery and experience in service transition is required.
- Other info: This role offers the chance to make a real difference in tech and sustainability.
The predicted salary is between 58800 - 67200 £ per year.
Service Delivery Manager – Telco – Remote in UK – £70-80k We are seeking a highly skilled and experienced Service Delivery Manager to join our clients Systems Operations and Support Team (SysOps), bringing strong expertise in technical service delivery and service transition. A key focus of the position involves orchestrating successful service transitions from project teams into the SysOps team, ensuring business-critical platforms receive robust and effective operational support. Salary – £70-80k Remote – client based in Reading Great benefits package What you will be doing: Service Transition Lead transition of services from project teams to BAU support, ensuring smooth handover Work with development, project management, and QA teams to define and execute service transition plans, including documentation, training, and knowledge transfer Define and manage the criteria for acceptance of services into BAU support Define operational readiness criteria, including service support models Track outstanding issues or risks that need resolution before final acceptance into BAU support. Service Delivery Work with incident management team and drive the incident lifecycle, ensuring swift resolution of service disruptions and effective coordination during major incident Lead root cause analysis and implement preventive measures to minimize recurrence. Input into the change management processes for supported platforms Plan and coordinate operational support coverage for business-critical systems Oversee operational performance of business-critical systems, establish and track KPIs Produce and service performance reports to identify trends and improvements If you feel like this is a role that is of interest and would like to have a confidential conversation please get in contact ASAP Areti Group – Climate positive tech recruitment We’re on a mission to put people and the planet before profit, leaving the world in a better place than we found it
Service Delivery Manager - Telco - Remote in UK - £70-80k employer: Areti Group | B Corp™
Contact Detail:
Areti Group | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Telco - Remote in UK - £70-80k
✨Tip Number 1
Familiarize yourself with the specific service transition processes used in the telecommunications industry. Understanding the nuances of how services are handed over from project teams to operational support will give you a significant edge during discussions.
✨Tip Number 2
Highlight your experience with incident management and root cause analysis. Be prepared to discuss specific examples where you've successfully resolved service disruptions and implemented preventive measures, as this is crucial for the role.
✨Tip Number 3
Showcase your ability to work collaboratively with cross-functional teams, including development, project management, and QA. Emphasizing your teamwork skills will demonstrate that you can effectively lead service transitions and ensure operational readiness.
✨Tip Number 4
Research the company’s approach to service delivery and their key performance indicators (KPIs). Being knowledgeable about their operational performance metrics will allow you to tailor your conversation and show that you're aligned with their goals.
We think you need these skills to ace Service Delivery Manager - Telco - Remote in UK - £70-80k
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Delivery Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your experience in service delivery and transition management. Use specific examples that demonstrate your ability to lead service transitions and manage operational support effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your relevant experience in technical service delivery and how you can contribute to the SysOps team’s success.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements related to service delivery, such as successful project transitions or improvements in operational performance metrics. This will help you stand out.
How to prepare for a job interview at Areti Group | B Corp™
✨Understand Service Transition Processes
Make sure you have a solid grasp of service transition methodologies. Be prepared to discuss your experience in leading transitions from project teams to operational support, and how you've ensured smooth handovers in the past.
✨Showcase Incident Management Skills
Highlight your experience with incident management and your ability to drive the incident lifecycle. Be ready to provide examples of how you've resolved service disruptions and coordinated during major incidents.
✨Demonstrate KPI Tracking Experience
Discuss your familiarity with establishing and tracking KPIs for operational performance. Prepare to share specific metrics you've used in previous roles to measure success and identify areas for improvement.
✨Prepare for Behavioral Questions
Expect behavioral questions that assess your problem-solving skills and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your capabilities effectively.
