At a Glance
- Tasks: Lead the design and governance of service architecture for a major NHS transformation programme.
- Company: Join a key player in healthcare transformation with a focus on innovation.
- Benefits: Competitive pay, flexible working, and the chance to make a real difference.
- Other info: Opportunity to work at executive level and influence large-scale transformations.
- Why this job: Shape the future of healthcare services and drive impactful change across the NHS.
- Qualifications: Extensive experience in service architecture and strong governance skills required.
The predicted salary is between 70000 - 90000 £ per year.
A rare opportunity to shape and deliver one of the UK's most significant healthcare transformation programmes. We are supporting a major NHS opportunity and seeking an experienced Service Architect to help shape the winning solution during procurement before leading Service Architecture across a major national transformation programme.
You will provide strategic leadership across service design, service management, and operational readiness, ensuring services are designed to operate effectively across a complex multi-supplier environment spanning records management, logistics, warehousing, transport, customer operations and supporting technology platforms. You will chair the Service Architecture Board and be accountable for Service Architecture governance, standards, and decision-making across multiple workstreams and suppliers.
Responsibilities
- Support bid and tender activities, shaping the service solution and operating model
- Define the target operating model and service management framework
- Lead Service Architecture across all programme workstreams
- Chair the Service Architecture Board
- Design and govern ITSM and Enterprise Service Management capabilities
- Define SIAM and multi-supplier operating models
- Develop service schedules, SLAs, OLAs and supplier performance frameworks
- Ensure operational readiness and service acceptance requirements are met
- Drive service governance across technology and business operations
- Work closely with the Technical Architect and Transition Manager to ensure joined-up service delivery
Experience Required
- Significant Service Architecture experience within complex transformation programmes
- Deep understanding of ITIL, ITSM and Enterprise Service Management
- Experience designing and governing services across multi-supplier environments
- SIAM experience
- Experience managing service-related contractual obligations and service levels
- Knowledge of GDPR, information governance, security and operational resilience
- Experience operating within highly regulated environments
- Strong governance and stakeholder management capabilities
Highly Desirable
- NHS England, NHS Digital or healthcare transformation experience
- Supplier-side experience within a consultancy, systems integrator or managed service provider
- Experience supporting bids, procurements and large-scale mobilisation activities
- Logistics, transport, warehousing or high-volume operational service environments
We are seeking individuals who can operate confidently at Executive, Programme and Board level and who have a proven track record of delivering complex service transformations at scale.
Service Architect employer: Areti Group | B Corp™
Join a forward-thinking organisation at the forefront of healthcare transformation, where your expertise as a Service Architect will directly impact the delivery of vital services across the NHS. We pride ourselves on fostering a collaborative work culture that values innovation and professional growth, offering extensive training and development opportunities to help you excel in your career. Located within a dynamic environment, you will benefit from engaging with diverse stakeholders and leading significant projects that contribute to the betterment of healthcare services nationwide.
StudySmarter Expert Advice🤫
We think this is how you could land Service Architect
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Areti Group | B Corp™.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Areti Group | B Corp™.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Areti Group | B Corp™, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Architect
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Areti Group | B Corp™.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Areti Group | B Corp™.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Areti Group | B Corp™. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Areti Group | B Corp™. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Areti Group | B Corp™
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Areti Group | B Corp™’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
