At a Glance
- Tasks: Lead client onboarding and ensure a smooth transition to our platform.
- Company: Fast-growing, VC-backed tech company with a dynamic culture.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Join a rapidly scaling team with exciting career advancement opportunities.
- Why this job: Make a real impact by enhancing client experiences and driving success.
- Qualifications: 3-5 years in onboarding or project management, strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
We’re partnering with a fast‑growing, VC‑backed technology company. They are scaling rapidly across the UK, Europe, and the US — and are now hiring an Onboarding Specialist to join their Operations team.
The Role
This is a hands‑on role for someone who loves project ownership, cross‑functional collaboration, and delivering exceptional client experiences. You’ll lead new client onboarding from contract signature through to full platform adoption, ensuring every customer feels supported, educated, and set up for success.
Key Responsibilities
- Client Onboarding
- Own the full onboarding lifecycle for UK & EMEA clients
- Run kick‑off sessions to align on goals, scope, timelines, and requirements
- Build and manage onboarding project plans
- Configure the platform to meet client needs
- Coordinate data collection, validation, and technical setup
- Cross‑Functional Collaboration
- Work closely with Sales & Customer Success for smooth handover
- Partner with Product & Engineering on technical requirements
- Align with Operations to ensure all backend processes are launch‑ready
- Training & Enablement
- Deliver virtual training sessions to HR teams and stakeholders
- Contribute to onboarding materials, guides, and documentation
- Support change management to drive early adoption
- Risk & Project Management
- Identify risks and blockers early and manage escalations
- Ensure all onboarding projects hit timelines and scope
- Continuous Improvement
- Gather client feedback to improve onboarding journeys
- Contribute to internal playbooks and process improvements
- Track onboarding success metrics: time‑to‑launch, adoption, satisfaction
What You’ll Bring
- 3–5+ years in onboarding, implementation, customer success, or project management
- Experience working with UK or global enterprise clients
- Background in SaaS, HR tech, or benefits technology is a strong advantage
- Proven ability to manage multiple onboarding projects simultaneously
- Confident delivering virtual training sessions
- Highly organised, detail‑driven, and comfortable adapting in high‑growth environments
- Strong communication skills and ability to translate technical concepts
Implementation Specialist in Portsmouth employer: Areti Group | B Corp™
Join a dynamic and rapidly expanding technology company that values innovation and collaboration, offering an exceptional work culture where your contributions directly impact client success. As an Implementation Specialist, you'll benefit from flexible remote working arrangements in the UK, comprehensive training resources, and ample opportunities for professional growth within a supportive team environment. With a focus on continuous improvement and employee development, this is an ideal place for those seeking meaningful and rewarding employment in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for their team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of an Onboarding Specialist. Highlight your project management skills and client success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Implementation Specialist in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Implementation Specialist. Highlight your experience in onboarding, project management, and any relevant tech skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for client success and how your background aligns with our mission. We love seeing personal stories that connect your experience to the role.
Showcase Your Communication Skills:Since this role involves a lot of collaboration and training, make sure your application reflects your strong communication skills. Use clear, concise language and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Areti Group | B Corp™
✨Know the Onboarding Lifecycle
Familiarise yourself with the full onboarding lifecycle, especially how it applies to UK and EMEA clients. Be ready to discuss your experience managing similar projects and how you ensure clients feel supported throughout the process.
✨Showcase Your Collaboration Skills
Highlight your ability to work cross-functionally. Prepare examples of how you've partnered with sales, customer success, or technical teams in the past to ensure smooth project handovers and successful client outcomes.
✨Prepare for Training Scenarios
Since delivering virtual training sessions is key, think about how you would approach this. Have a mini training plan ready to share, demonstrating your ability to educate and engage stakeholders effectively.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've gathered client feedback in previous roles to enhance onboarding processes. Share specific metrics or improvements you've implemented that led to better client satisfaction and adoption rates.
