At a Glance
- Tasks: Lead service design for complex digital and operational services in a government setting.
- Company: Join a major UK government organisation focused on user-centred service design.
- Benefits: Competitive pay, immediate start, and potential for contract extension.
- Other info: Work collaboratively with diverse teams and stakeholders in a dynamic environment.
- Why this job: Make a real difference by improving public services that meet user needs.
- Qualifications: Experience as a Senior Service Designer in a UK government context is essential.
The predicted salary is between 55000 - 65000 £ per year.
- Newcastle, Manchester, Blackpool or Sheffield
- Active SC clearance or eligibility for SC clearance required
Previous experience working within a UK government organisation is essential.
We are looking for an experienced Senior Service Designer to support a major programme within a large UK government organisation.
The successful candidate will operate at Senior or Lead level, helping to design and improve complex services that meet user needs and align with Government Digital Service standards.
This role requires a strong background in public sector service design, excellent stakeholder management skills and the ability to start at short notice.
Key Responsibilities
- Lead service design activity across complex digital and operational services.
- Understand user needs and translate research findings into effective service improvements.
- Map end-to-end user journeys, including digital and non-digital touchpoints.
- Develop service blueprints, journey maps and other service design artefacts.
- Identify pain points, risks and opportunities across existing services.
- Facilitate workshops with users, stakeholders and multidisciplinary delivery teams.
- Work closely with user researchers, interaction designers, product managers and delivery teams.
- Ensure services meet Government Digital Service standards and accessibility requirements.
- Communicate service design recommendations clearly to senior stakeholders.
- Support teams through discovery, alpha, beta and live service phases.
- Significant experience as a Senior or Lead Service Designer.
- Previous service design experience within a UK government organisation.
- Expert knowledge of Government Digital Service standards and ways of working.
- Strong understanding of user-centred design principles.
- Experience creating service blueprints, journey maps and process flows.
- Excellent communication and stakeholder management skills.
- Strong workshop facilitation and presentation experience.
- Ability to influence senior stakeholders and challenge existing ways of working.
- Availability to interview and start at short notice.
- Clearance
Candidates must either hold active SC clearance or be eligible to obtain SC clearance.
- Location and Travel
- The role requires one visit per month to one of the following locations:
- Newcastle
- Manchester
- Blackpool
- Sheffield
Candidates can select their preferred location.
- Initial three-month contract.
- Immediate start.
- Inside IR35.
- Monthly on-site attendance.
- Potential for extension, subject to programme requirements.
- #J-18808-Ljbffr
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