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- Tasks: Lead client onboarding and ensure successful platform adoption in a fast-paced environment.
- Company: Join a high-growth AI SaaS startup focused on transforming client experiences.
- Benefits: Fully remote work, high ownership culture, and the chance to work with global customers.
- Other info: Dynamic team culture that values trust, challenge, and product-first thinking.
- Why this job: Be a key player in shaping client journeys and making a real impact.
- Qualifications: 3-5 years in onboarding or customer success, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise. Right now they’re expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.
📍 Location: Remote (UK / EMEA)
💼 Type: Full-time
🚀 Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You’ll be the person who turns a signed contract into a successful client launch. You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way. You’ll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one. Small team. Very experienced people. Think SAS unit, not an army.
What You’ll Own
- Client Onboarding - You’ll own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
Cross-Functional Delivery
This role sits at the centre of the delivery engine. You’ll collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
Training & Enablement
You’ll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
Delivery Excellence
This business is obsessed with metrics and outcomes. You’ll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
You’ll also proactively identify risks and ensure projects stay on track.
What We’re Looking For
We’re looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
- Experience in Benefits is hugely desirable - Flexible Benefits, Benefits Platform, Employee Benefits Technology, Total Reward, Benefits Administration, HR Tech / Reward Tech, Benefits Implementation
Below is a rewritten section of your advert:
- Ability to manage multiple onboarding projects simultaneously
- Experience delivering virtual training sessions
- Strong communication with senior stakeholders
This role suits someone who is:
- Highly organised
- Proactive and solution-oriented
- Comfortable managing complexity
- Confident in client-facing situations
- Energised by fast-moving environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles:
- Small teams of exceptional people who trust each other.
- Delivering for customers is the mission.
- Challenge is encouraged.
- Product-first thinking.
- Lean, ambitious, curious, and never complacent.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
🌳🌳🌳 Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳 in Manchester employer: Areti Group | B Corp™
Contact Detail:
Areti Group | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 🌳🌳🌳 Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳 in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about what they do!
✨Tip Number 3
Practice your pitch! You want to be able to clearly explain how your skills align with their needs, especially in onboarding and client experience roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you note can keep you top of mind and show your enthusiasm for the role.
We think you need these skills to ace 🌳🌳🌳 Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳 in Manchester
Some tips for your application 🫡
Show Your Passion for Onboarding: When writing your application, let us see your enthusiasm for onboarding and client success. Share specific examples of how you've made a difference in previous roles, especially in SaaS environments.
Tailor Your CV to the Role: Make sure your CV highlights relevant experience that aligns with the job description. Focus on your skills in managing onboarding projects, training delivery, and working with international clients.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Areti Group | B Corp™
✨Know the Product Inside Out
Before your interview, make sure you understand the AI SaaS product thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This knowledge will help you demonstrate your ability to guide clients through onboarding effectively.
✨Showcase Your Client Empathy
During the interview, highlight your experience in understanding client needs and delivering tailored solutions. Share specific examples of how you've successfully managed onboarding projects or training sessions, focusing on how you ensured clients felt supported and confident.
✨Prepare for Cross-Functional Scenarios
Since this role involves collaboration with various teams, be ready to discuss how you've worked with sales, product, and operations in the past. Think of examples where you coordinated efforts to achieve a successful client launch, showcasing your organisational skills.
✨Metrics Matter
The company is obsessed with metrics, so come prepared to talk about how you've tracked and improved onboarding experiences in previous roles. Be ready to discuss specific KPIs you've used, such as time-to-launch and customer satisfaction, and how you’ve driven improvements.