At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for users.
- Company: Join a dynamic IT support team in London.
- Benefits: Work 4 days a week with flexible hours and competitive pay.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Make a real difference by helping users solve their tech problems.
- Qualifications: Experience in 2nd Line Support and strong Microsoft 365 skills required.
The predicted salary is between 35000 - 45000 € per year.
We are looking for an experienced 2nd Line Support Analyst to join a busy IT support team on a contract basis. The successful candidate will provide high-quality technical support across desktop, infrastructure, and Microsoft 365 environments, ensuring excellent service delivery to end users.
Key Responsibilities
- Provide 2nd line technical support for users across hardware, software, and networking issues
- Troubleshoot and resolve incidents escalated from 1st line support
- Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune
- Manage user accounts, permissions, and access via Active Directory and Azure AD
- Assist with laptop builds, device deployments, and onboarding/offboarding processes
- Maintain accurate documentation and update tickets within the ITSM system
- Work closely with infrastructure and third-party suppliers where required
Required Skills & Experience
- Proven experience in a 2nd Line Support / IT Support Analyst role
- Strong Microsoft 365 administration and troubleshooting experience
- Good knowledge of:
- Windows 10/11
- Active Directory / Azure AD
- Exchange Online
- Teams & SharePoint
- Intune / Endpoint Manager
- Basic networking concepts
- Experience using ticketing systems and working to SLAs
- Excellent communication and stakeholder management skills
Contract Details
- Location: London
- Working Pattern: 4 days per week
- Contract: Inside IR35
- Start: ASAP preferred
Information Technology Support Engineer in London employer: Areti Group | B Corp™
Join a dynamic IT support team in London, where we prioritise employee growth and development while delivering exceptional service to our users. With a flexible 4-day work week and a collaborative work culture, we offer a supportive environment that encourages innovation and professional advancement, making it an ideal place for IT professionals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 2nd line support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled technical issues in the past.
✨Tip Number 3
Don’t forget to follow up! After any interview or meeting, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a leg up in the hiring process.
We think you need these skills to ace Information Technology Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line support and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT support team. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Technical Skills:When filling out your application, be sure to mention your expertise with Windows 10/11, Active Directory, and other key technologies. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Areti Group | B Corp™
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Communication Skills
As a 2nd Line Support Analyst, you'll need to communicate effectively with both technical and non-technical users. Prepare examples of how you've successfully explained complex issues in simple terms or resolved conflicts with stakeholders to demonstrate your communication prowess.
✨Familiarise Yourself with ITSM Tools
Since you'll be using ticketing systems and working to SLAs, it’s crucial to know how these tools work. If you have experience with specific ITSM software, mention it during the interview. If not, do a bit of research on common platforms to show your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or user requests. Think through potential scenarios related to hardware, software, and networking problems, and prepare structured responses that highlight your troubleshooting process and customer service approach.
