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- Tasks: Lead client onboarding and ensure successful platform adoption in a fast-paced environment.
- Company: Join a high-growth AI SaaS startup focused on transforming client experiences.
- Benefits: Fully remote work, high ownership culture, and the chance to work with global clients.
- Other info: Dynamic team culture that values trust, challenge, and innovation.
- Why this job: Be a key player in shaping customer journeys and driving product success.
- Qualifications: 3-5 years in onboarding or customer success, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise.
Right now they’re expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK / EMEA)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You’ll be the person who turns a signed contract into a successful client launch. You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way. You’ll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one. Small team. Very experienced people. Think SAS unit, not an army.
What You’ll Own
- Client Onboarding
You’ll own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
- Cross-Functional Delivery
This role sits at the centre of the delivery engine. You’ll collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
- Training & Enablement
You’ll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
- Delivery Excellence
This business is obsessed with metrics and outcomes. You’ll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
What We’re Looking For
We’re looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
- Experience in Benefits is hugely desirable - Flexible Benefits, Benefits Platform, Employee Benefits Technology, Total Reward, Benefits Administration, HR Tech / Reward Tech, Benefits Implementation
Below is a rewritten section of your advert:
- Ability to manage multiple onboarding projects simultaneously
- Experience delivering virtual training sessions
- Strong communication with senior stakeholders
This role suits someone who is:
- Highly organised
- Proactive and solution-oriented
- Comfortable managing complexity
- Confident in client-facing situations
- Energised by fast-moving environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles:
- Small teams of exceptional people who trust each other.
- Delivering for customers is the mission.
- Challenge is encouraged.
- Product-first thinking.
- Lean, ambitious, curious, and never complacent.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
🌳🌳🌳 Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳 in London employer: Areti Group | B Corp™
Contact Detail:
Areti Group | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 🌳🌳🌳 Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳 in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or other platforms. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their product and how it impacts clients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience make you the perfect fit for the role. Keep it concise and focus on what you can bring to the table, especially in onboarding and client success.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the right choice for the job.
We think you need these skills to ace 🌳🌳🌳 Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳 in London
Some tips for your application 🫡
Show Your Passion for Onboarding: When writing your application, let us see your enthusiasm for onboarding and client success. Share specific examples of how you've made a difference in previous roles, especially in SaaS environments.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience that matches the job description. We want to see how your skills align with our mission to deliver exceptional client experiences.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be seen by the right people, and you'll be one step closer to joining our amazing team!
How to prepare for a job interview at Areti Group | B Corp™
✨Know the Product Inside Out
Before your interview, make sure you understand the AI SaaS product thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This knowledge will help you demonstrate your ability to guide clients through onboarding effectively.
✨Showcase Your Client Empathy
During the interview, highlight your experience in understanding client needs and delivering tailored solutions. Share specific examples of how you've successfully managed onboarding projects and ensured customer satisfaction, as this role is all about building strong client relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple projects. Prepare scenarios where you had to overcome challenges during onboarding or training sessions, showcasing your proactive approach and organisational skills.
✨Engage with the Interviewers
Make the interview a two-way conversation. Ask insightful questions about the company's culture, their approach to onboarding, and how they measure success. This not only shows your interest but also helps you determine if the company aligns with your values and work style.