At a Glance
- Tasks: Manage the end-to-end provisioning lifecycle for subscriber services and ensure smooth service delivery.
- Company: Join a dynamic telecom company with a focus on innovation and customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to improve processes and enhance customer experiences.
- Why this job: Be a key player in delivering essential connectivity services and make a real impact.
- Qualifications: Experience in telecom provisioning and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Reading (Hybrid)
About the Role
We are looking for a highly organised and technically capable Service Provisioning & Delivery Coordinator to take ownership of the end-to-end provisioning lifecycle for subscriber services. This role is primarily focused on order management, provisioning, service activation, and delivery coordination, ensuring customer services are installed accurately, on time, and in line with agreed service levels. You will act as a key operational link between wholesale partners, network providers, internal delivery teams, and customer-facing functions to make sure services move smoothly from order through to live.
Key Responsibilities
- Manage the end-to-end provisioning lifecycle for subscriber services, from order receipt through to activation and handover.
- Coordinate delivery of services including Consumer FTTP, Business FTTP, Ethernet, Leased Line, and VoIP.
- Own order tracking, milestone management, and provisioning updates across internal teams and external suppliers.
- Liaise with wholesale partners, carriers, and network providers to progress orders and resolve delivery blockers.
- Ensure provisioning activities are completed accurately and in line with agreed SLAs and customer requirements.
- Manage service activation, appointment coordination, and readiness checks to support successful go-live.
- Provide clear and timely updates to internal stakeholders and customer-facing teams on order status and risks.
- Support fallouts, provisioning exceptions, and early life service issues to ensure smooth delivery into support.
- Assist with front-line operational support for connectivity services where required.
- Identify recurring provisioning issues and contribute to process improvement initiatives.
What You’ll Need to Succeed
Essential Skills & Experience
- Strong experience in telecoms provisioning, order management, or service delivery coordination.
- Advanced understanding of broadband and connectivity services including FTTP, Ethernet, Leased Line, and VoIP.
- Good understanding of telecom provisioning workflows, service activation, and supplier management processes.
- Solid grounding in Layer 2 and Layer 3 networking concepts.
- Strong troubleshooting and diagnostic skills for connectivity and provisioning-related issues.
- Excellent organisational skills with the ability to manage multiple orders, deadlines, and priorities simultaneously.
- Strong stakeholder management skills across internal teams, suppliers, and operational partners.
- Excellent written and verbal communication skills.
- Analytical, detail-focused, and customer-oriented approach.
- Ability to work effectively under pressure in a fast-paced operational setting.
Desirable
- Experience in a telecommunications, ISP, connectivity, or wholesale broadband environment.
- Understanding of OSS/BSS platforms and provisioning/order management systems.
- Experience working with carrier, wholesale, or network provider escalations.
- ITIL, CCNA, or equivalent industry experience.
- Experience building and managing complex customer or partner relationships.
Provisioning Specialist in Liverpool employer: Areti Group | B Corp™
As a Provisioning Specialist at our Reading location, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer a hybrid working model, competitive benefits, and a culture that encourages collaboration and innovation, ensuring you have the resources and opportunities to excel in your role while making a meaningful impact on customer service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Provisioning Specialist in Liverpool
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecoms industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FTTP, Ethernet, and VoIP services. Be ready to discuss how you’ve managed provisioning lifecycles in the past. Show them you’re not just a fit for the role, but that you’re passionate about the industry!
✨Tip Number 3
When you apply through our website, make sure to tailor your application to highlight your experience in order management and service delivery coordination. Use specific examples that demonstrate your organisational skills and ability to manage multiple orders.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Provisioning Specialist in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Provisioning Specialist. Highlight your experience in telecoms provisioning and order management, and don’t forget to mention any relevant skills like troubleshooting and stakeholder management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to the job description, especially around service activation and delivery coordination.
Show Off Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and concise. Avoid jargon unless it’s relevant, and keep your language professional yet approachable.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to track your application status directly. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Areti Group | B Corp™
✨Know Your Stuff
Make sure you brush up on your knowledge of telecoms provisioning and the specific services mentioned in the job description, like FTTP and VoIP. Being able to discuss these topics confidently will show that you're technically capable and ready to take ownership of the role.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple orders or deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you kept everything on track and met service levels.
✨Communicate Clearly
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Think about how you would explain complex concepts to someone without a technical background, as this will demonstrate your excellent communication skills.
✨Be Ready for Problem-Solving
Expect questions about troubleshooting and resolving delivery blockers. Prepare to discuss specific instances where you've identified issues and implemented solutions, showcasing your analytical and detail-focused approach to overcoming challenges.
