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- Tasks: Guide clients through onboarding and ensure successful platform adoption.
- Company: Join a high-growth AI SaaS startup with a focus on innovation.
- Benefits: Enjoy flexible benefits, remote work, and a high-performance culture.
- Other info: This is a unique chance to join a category-defining company at a pivotal moment.
- Why this job: Make a real impact by creating exceptional client experiences in a dynamic environment.
- Qualifications: 3-5+ years in onboarding or customer success, with project management skills.
The predicted salary is between 40000 - 50000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK / EMEA)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
This is not a traditional implementation role. You’ll be the person who turns a signed contract into a successful client launch. You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform.
- Coordinating data and system configuration
- Product & Engineering on configuration or technical requirements
- Training & Enablement
You’ll help customers succeed by delivering clear and engaging training sessions:
- Delivering product training for customer teams
- Supporting adoption of new workflows
- Helping customers get value from day one
You’ll help track and improve:
- Proactively identify risks and ensure projects stay on track
Requirements:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience in Benefits is hugely desirable - Flexible Benefits, HR Tech / Reward Tech, Benefits Implementation
- Ability to manage multiple onboarding projects simultaneously
- Experience delivering virtual training sessions
- Project management certifications
Join a category-defining AI SaaS company in a genuinely high-performance environment with fully remote working. If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences, this is a rare opportunity to join a company at exactly the right moment.
Implementation / Onboarding Specialist - AI SaaS Startup - UK (Remote) in Leeds employer: Areti Group | B Corp™
Contact Detail:
Areti Group | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation / Onboarding Specialist - AI SaaS Startup - UK (Remote) in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your onboarding expertise. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to onboarding. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Implementation / Onboarding Specialist - AI SaaS Startup - UK (Remote) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Implementation/Onboarding Specialist. Highlight your experience in onboarding, customer success, and any relevant project management skills. We want to see how you can turn a signed contract into a successful client launch!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about onboarding and how your skills align with our mission. Share specific examples of how you've helped customers succeed in the past – we love a good story!
Showcase Your Training Experience: Since delivering engaging training sessions is key for this role, make sure to highlight any experience you have in this area. Whether it's virtual training or in-person workshops, let us know how you've empowered others to adopt new platforms and workflows.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Areti Group | B Corp™
✨Know the Product Inside Out
Before your interview, make sure you understand the AI SaaS product thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you articulate how you can contribute to the onboarding process and enhance the client experience.
✨Showcase Your Training Skills
Since you'll be delivering training sessions, prepare to discuss your previous experiences in this area. Bring examples of how you've successfully trained clients or teams in the past, and be ready to demonstrate your ability to engage and educate effectively.
✨Highlight Your Project Management Experience
With multiple onboarding projects to manage, it's crucial to showcase your project management skills. Be prepared to discuss specific tools or methodologies you've used to keep projects on track and how you've handled any challenges that arose during implementation.
✨Emphasise Customer Success Focus
This role is all about ensuring customer satisfaction and success. Share stories that illustrate your commitment to helping clients achieve their goals, and how you've proactively identified risks or issues in past roles to ensure a smooth onboarding experience.