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- Tasks: Lead client onboarding and ensure successful platform adoption in a fast-paced environment.
- Company: Join a high-growth AI SaaS startup focused on transforming client experiences.
- Benefits: Fully remote work, high ownership culture, and the chance to work with global clients.
- Other info: Dynamic team culture that values trust, challenge, and innovation.
- Why this job: Be a key player in shaping customer journeys and driving product success.
- Qualifications: 3-5 years in onboarding or customer success, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise. Right now they’re expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.
📍 Location: Remote (UK / EMEA)
💼 Type: Full-time
🚀 Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You’ll be the person who turns a signed contract into a successful client launch. You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way. You’ll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one. Small team. Very experienced people. Think SAS unit, not an army.
What You’ll Own
Client Onboarding
You’ll own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
You’ll be the trusted guide during the most critical stage of the customer journey.
Cross-Functional Delivery
This role sits at the centre of the delivery engine. You’ll collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
Training & Enablement
You’ll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
Delivery Excellence
This business is obsessed with metrics and outcomes. You’ll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
You’ll also proactively identify risks and ensure projects stay on track.
What We’re Looking For
We’re looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
- Experience in Benefits is hugely desirable - Flexible Benefits, Benefits Platform, Employee Benefits Technology, Total Reward, Benefits Administration, HR Tech / Reward Tech, Benefits Implementation
Below is a rewritten section of your advert:
- Ability to manage multiple onboarding projects simultaneously
- Experience delivering virtual training sessions
- Strong communication with senior stakeholders
This role suits someone who is:
- Highly organised
- Proactive and solution-oriented
- Comfortable managing complexity
- Confident in client-facing situations
- Energised by fast-moving environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles:
- Small teams of exceptional people who trust each other.
- Delivering for customers is the mission.
- Challenge is encouraged.
- Product-first thinking.
- Lean, ambitious, curious, and never complacent.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
🌳🌳🌳 Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳 in Leeds employer: Areti Group | B Corp™
Contact Detail:
Areti Group | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 🌳🌳🌳 Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳 in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or other platforms. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their product and how it impacts clients. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience make you the perfect fit for the role. Keep it concise and focus on what you can bring to the table, especially in onboarding and client success.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the right choice for the job.
We think you need these skills to ace 🌳🌳🌳 Implementation/Onboarding Specialist – AI SaaS Startup /Must have knowledge of Benefits - – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA) 🌳🌳🌳 in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation/Onboarding Specialist role. Highlight your experience in onboarding, customer success, and any relevant SaaS knowledge. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication skills. Use clear and engaging language in your application to reflect how you'd communicate with clients during onboarding.
Highlight Relevant Experience: Don’t forget to mention any experience you have with international customers or in benefits implementation. This will help us see how well you fit into our fast-paced environment and your ability to manage complex projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Areti Group | B Corp™
✨Know the Product Inside Out
Before your interview, make sure you understand the company's product and how it fits into the client experience. Familiarise yourself with its features, benefits, and any recent updates. This will help you demonstrate your enthusiasm and ability to guide clients effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and client management abilities. Think of specific examples from your past experiences where you've successfully onboarded clients or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As an Implementation/Onboarding Specialist, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a mock training session to showcase your ability to engage and educate clients effectively during the interview.
✨Demonstrate Your Organisational Skills
Since you'll be managing multiple onboarding projects, be ready to discuss how you prioritise tasks and keep everything on track. Share tools or methods you use to stay organised, and consider bringing a sample onboarding plan to illustrate your approach.