At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for colleagues.
- Company: Join a well-known organisation with a supportive IT team.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work on exciting projects and collaborate with skilled professionals.
- Why this job: Enhance your tech skills while making a real difference in a fast-paced setting.
- Qualifications: Experience in technical support and familiarity with Windows and Office 365.
The predicted salary is between 40000 - 40000 £ per year.
Join a recognisable, customer-facing organisation with around 2,000 employees and offices nationwide. You'll work alongside a tight-knit, highly skilled IT team delivering hands-on support across end-user computing, infrastructure, business applications, and telephony.
The Role
Day-to-day, you'll triage and resolve tickets from internal colleagues—covering both hardware and software—while setting up and configuring new devices and services. The pace is fast, the scope is broad, and there's plenty of room to sharpen your technical skills quickly.
What You'll Do
- Act as the first line of IT support, on-site and remotely
- Log, track, and resolve incidents within SLA targets using the ITSM platform
- Handle service requests: password resets, account unlocks, access permissions via O365 Admin, software installs
- Manage user accounts and groups in Active Directory
- Support ongoing projects, including a laptop refresh and rollout
- Carry out routine security administration
- Liaise with third-party suppliers to keep issues moving
What You'll Bring
- Proven experience in a technical support or service desk role
- Familiarity with Windows Server environments, Windows 10/11, Office 365, and Active Directory
- Confidence setting up and managing endpoints—laptops, desktops, mobiles, tablets
- Exposure to ITIL practices (Incident Management, Change Management); certification is a plus
- Basic networking knowledge (DHCP, DNS, TCP/IP) would be advantageous
- Strong communication skills—able to translate technical detail for non-technical users
- A proactive, adaptable approach and a genuine enthusiasm for problem-solving
Information Technology Support Engineer employer: Areti Group | B Corp™
Join a forward-thinking organisation in Morpeth, Northumberland, where your expertise as a Senior Data Engineer will directly contribute to impactful public sector data transformation initiatives. We foster a collaborative and agile work culture that prioritises employee growth through mentorship and technical leadership opportunities, while also offering the flexibility of onsite work just once a fortnight. With a focus on innovation and operational insight, this role not only allows you to enhance your skills but also to make a meaningful difference in how public services leverage data.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Areti Group | B Corp™ values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Areti Group | B Corp™ might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Areti Group | B Corp™!
✨Direct Apply to Areti Group | B Corp™
Let's not forget to apply directly through the Areti Group | B Corp™ website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Areti Group | B Corp™.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Areti Group | B Corp™. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Areti Group | B Corp™
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
