At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for users.
- Company: Join a dynamic IT support team in London on a flexible contract.
- Benefits: Enjoy a 4-day work week and competitive pay within IR35 regulations.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Make a real difference by helping users with their tech challenges.
- Qualifications: Experience in 2nd line support and knowledge of Microsoft 365 is essential.
The predicted salary is between 35000 - 45000 € per year.
We are looking for an experienced 2nd Line Support Analyst to join a busy IT support team on a contract basis. The successful candidate will provide high-quality technical support across desktop, infrastructure, and Microsoft 365 environments, ensuring excellent service delivery to end users.
Key Responsibilities
- Provide 2nd line technical support for users across hardware, software, and networking issues
- Troubleshoot and resolve incidents escalated from 1st line support
- Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint, and Intune
- Manage user accounts, permissions, and access via Active Directory and Azure AD
- Assist with laptop builds, device deployments, and onboarding/offboarding processes
- Maintain accurate documentation and update tickets within the ITSM system
- Work closely with infrastructure and third-party suppliers where required
Required Skills
Information Technology Support Engineer employer: Areti Group | B Corp™
Join a dynamic IT support team in London, where we prioritise employee growth and development through continuous training and mentorship. Our collaborative work culture fosters innovation and excellence, ensuring that you are not just another number but a valued member of our community. Enjoy the flexibility of a four-day work week while contributing to meaningful projects that enhance user experiences across cutting-edge technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in 2nd line support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice common scenarios you might face with hardware, software, and networking issues. We want you to shine when they throw those tricky questions your way!
✨Tip Number 3
Show off your Microsoft 365 knowledge! Be ready to discuss your experience with Exchange Online, Teams, and SharePoint. Highlight any projects where you’ve successfully managed user accounts or permissions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 2nd line support and the specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point about why you're a great fit for the role without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role quickly!
How to prepare for a job interview at Areti Group | B Corp™
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365 services like Exchange Online and Teams. Be ready to discuss how you've tackled hardware and software issues in the past, as this will show your practical experience.
✨Showcase Your Troubleshooting Skills
Prepare to walk through a couple of real-life scenarios where you successfully resolved incidents. This could involve detailing your thought process when troubleshooting a networking issue or how you managed user accounts in Active Directory.
✨Familiarise Yourself with ITSM Tools
Since maintaining accurate documentation is key, make sure you know the ITSM tools commonly used in the industry. If you have experience with any specific systems, be ready to share how you used them to manage tickets effectively.
✨Communicate Clearly and Confidently
As you'll be providing support to end users, strong communication skills are essential. Practice explaining complex technical concepts in simple terms, as this will demonstrate your ability to connect with users who may not be as tech-savvy.
