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For Companies At a Glance
- Tasks: Lead client onboarding and ensure successful platform adoption in a fast-paced environment.
- Company: Join a high-growth AI SaaS startup with a product-first approach.
- Benefits: Enjoy flexible benefits, remote work, and a high-trust culture.
- Other info: Be part of a small, dynamic team focused on delivering exceptional client experiences.
- Why this job: Make a real impact by guiding clients through their onboarding journey.
- Qualifications: 3-5+ years in onboarding or customer success, with SaaS experience preferred.
The predicted salary is between 40000 - 50000 £ per year.
Implementation/ Onboarding Specialist – AI SaaS Startup – Build the Client Experience Engine – FULLY REMOTE (UK/EMEA)
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise. Right now they’re expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK / EMEA)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You’ll be the person who turns a signed contract into a successful client launch. You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way. You’ll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one. Small team. Very experienced people. Think SAS unit, not an army.
What You’ll Own
- Client Onboarding
You’ll own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
You’ll be the trusted guide during the most critical stage of the customer journey.
- Cross-Functional Delivery
This role sits at the centre of the delivery engine. You’ll collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
Training & Enablement
You’ll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
Delivery Excellence
This business is obsessed with metrics and outcomes. You’ll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
You’ll also proactively identify risks and ensure projects stay on track.
What We’re Looking For
We’re looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles. Small teams of exceptional people who trust each other. Delivering for customers is the mission. Challenge is encouraged. Product-first thinking. Lean, ambitious, curious, and never complacent.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
Implementation / Onboarding Specialist - AI SaaS Startup - UK (Remote) employer: Areti Group | B Corp™
Contact Detail:
Areti Group | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation / Onboarding Specialist - AI SaaS Startup - UK (Remote)
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or other platforms. Join relevant groups and participate in discussions to get your name out there and show your expertise.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, and think about how you can contribute to their client experience engine. Tailor your answers to reflect their culture!
✨Tip Number 3
Practice your onboarding skills! Create mock training sessions or onboarding plans to showcase your ability to guide clients through the process. This will demonstrate your hands-on approach and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our high-growth team.
We think you need these skills to ace Implementation / Onboarding Specialist - AI SaaS Startup - UK (Remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation/Onboarding Specialist role. Highlight your experience in onboarding, customer success, and any relevant SaaS knowledge. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t hesitate to share examples of how you've effectively communicated with stakeholders in the past.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! In your application, mention specific instances where you've tackled challenges or improved processes. This will show us that you're proactive and solution-oriented, just like we are at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Areti Group | B Corp™
✨Know the Product Inside Out
Before your interview, make sure you understand the company's AI SaaS product thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you demonstrate your enthusiasm and ability to guide clients through onboarding effectively.
✨Showcase Your Client Empathy
During the interview, highlight your experience in client-facing roles. Share specific examples of how you've successfully managed client relationships and ensured their satisfaction. This will show that you have the empathy and communication skills needed for this mission-critical role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle complex situations. Prepare scenarios where you've had to manage multiple onboarding projects or resolve conflicts with stakeholders. This will showcase your organisational skills and proactive approach.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company's culture, team dynamics, and how they measure success in onboarding. This not only shows your interest but also helps you gauge if the company aligns with your values and work style.