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For Companies At a Glance
- Tasks: Lead client onboarding and ensure successful platform adoption in a fast-paced environment.
- Company: Join a high-growth AI SaaS startup focused on delivering exceptional client experiences.
- Benefits: Fully remote work, flexible benefits, and a culture of trust and ownership.
- Other info: Dynamic team culture that encourages challenge and innovation.
- Why this job: Be a key player in transforming client journeys and making a real impact.
- Qualifications: 3-5 years in onboarding or customer success, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise.
Right now they’re expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK / EMEA)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You’ll be the person who turns a signed contract into a successful client launch. You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way. You’ll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one. Small team. Very experienced people.
What You’ll Own
- Client Onboarding
You’ll own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
- Cross-Functional Delivery
This role sits at the centre of the delivery engine. You’ll collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
- Training & Enablement
You’ll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
- Delivery Excellence
This business is obsessed with metrics and outcomes. You’ll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
What We’re Looking For
We’re looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles:
- Small teams of exceptional people who trust each other.
- Delivering for customers is the mission.
- Challenge is encouraged.
- Product-first thinking.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Guildford employer: Areti Group | B Corp™
Contact Detail:
Areti Group | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or other platforms. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Understand their mission and values so you can show how you fit into their culture and contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of an Onboarding Specialist. Highlight your organisational skills and client empathy to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at this exciting AI SaaS startup.
We think you need these skills to ace Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Guildford
Some tips for your application 🫡
Show Your Passion for Onboarding: When writing your application, let us see your enthusiasm for onboarding and client success. Share specific examples of how you've made a difference in previous roles, especially in SaaS environments.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that matches the job description. We want to see how your skills align with our mission of delivering exceptional client experiences.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. This helps us streamline the process and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Areti Group | B Corp™
✨Know the Product Inside Out
Before your interview, make sure you understand the company's product and how it fits into the market. Familiarise yourself with its features, benefits, and any recent updates. This will help you demonstrate your enthusiasm and ability to guide clients through onboarding effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and client management abilities. Think of specific examples from your past experience where you've successfully onboarded clients or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As an Onboarding Specialist, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might even want to prepare a mock training session to showcase your ability to engage and educate clients effectively.
✨Demonstrate Your Organisational Skills
This role requires managing multiple projects simultaneously. Be ready to discuss how you prioritise tasks and keep track of deadlines. Share tools or methods you use to stay organised, as this will show your potential employer that you can handle the fast-paced environment they offer.