At a Glance
- Tasks: Lead onboarding for global enterprise customers and ensure successful platform launches.
- Company: Exciting AI SaaS startup in a major growth phase.
- Benefits: Up to £110,000 salary, performance bonus, equity, and private healthcare.
- Other info: Join a small, capable team focused on continuous improvement and collaboration.
- Why this job: Make a real impact in a fast-paced environment with high ownership.
- Qualifications: 3-5+ years in onboarding or customer success, strong stakeholder management skills.
The predicted salary is between 110000 - 110000 € per year.
Areti Group is exclusively partnering with one of the most exciting emerging AI SaaS businesses currently scaling in the market. This is a company entering a major growth phase, with plans to significantly expand headcount over the next two years as demand continues to accelerate globally. This is not another bloated SaaS company buried beneath layers of process and hierarchy. This is a lean, product-first business building genuinely category-defining technology for enterprise customers — and they are now hiring multiple Senior Enterprise Onboarding Managers to help scale customer delivery and client experience globally.
While this is not a traditional benefits business, experience within benefits, pensions, reward, or HR tech environments would be highly valuable due to the complexity of the customer landscape and implementation environment. If you thrive in high-performance environments, enjoy solving complex customer challenges, and want real ownership inside a fast-growing business — this is the opportunity.
Why This Role Stands Out
Most onboarding roles are administrative. This one is mission-critical. You’ll own the most important stage of the customer lifecycle: transforming a signed enterprise customer into a successful launch. You’ll guide customers through onboarding, implementation, configuration, training, and adoption — ensuring every client goes live confidently and quickly realises value from the platform.
You’ll work cross-functionally with:
- Enterprise customers
- Product & Engineering
- Operations
- Customer Experience
- Leadership
This is a highly visible role with genuine influence across the business. No bureaucracy. No unnecessary layers. Just smart people solving hard problems together.
What You’ll Own
Enterprise Customer Onboarding
You’ll lead end-to-end onboarding for global enterprise customers, including:
- Running onboarding kick-offs
- Defining launch plans, milestones, and success metrics
- Managing stakeholder communication
- Coordinating implementation and configuration activity
- Driving successful go-live delivery
- Delivering a premium onboarding experience throughout the customer journey
You’ll become the operational lead for each customer launch.
Cross-Functional Delivery
You’ll operate at the centre of the delivery engine, partnering closely with:
- Sales during customer handover
- Product & Engineering teams on technical or configuration requirements
- Operations teams ahead of launch
- Internal stakeholders improving onboarding processes and customer experience
This is a fast-moving environment where ownership and initiative are expected from day one.
Training & Adoption
You’ll help customers maximise value from the platform by:
- Delivering engaging virtual training sessions
- Supporting platform adoption and change management
- Creating onboarding documentation and enablement resources
- Helping customers embed new workflows successfully
You’ll combine operational excellence with strong client-facing communication.
Delivery Excellence
This business is obsessed with execution quality and customer outcomes. You’ll help improve:
- Time-to-launch
- Customer onboarding experience
- Early-stage adoption
- Customer satisfaction
- Delivery efficiency
You’ll proactively identify risks, solve problems early, and keep implementations moving at pace.
What We’re Looking For
We’re looking for people who combine:
- Organisation
- Customer empathy
- Ownership mentality
- Operational excellence
- Calmness under pressure
You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or SaaS project delivery
- Experience managing enterprise or international customers
- Strong stakeholder management skills
- Experience managing multiple onboarding projects simultaneously
- Confidence delivering virtual training sessions
- Experience working within fast-moving SaaS or technology businesses
- Experience within benefits, pensions, reward, HR tech, or global mobility environments would be highly advantageous, particularly where you’ve supported complex implementations or enterprise customers.
Ideal Background
We’d especially like to hear from candidates with experience in:
- Enterprise SaaS onboarding
- Global implementations
- Complex platform delivery
- Startup or scale-up environments
- Product-led SaaS businesses
- Benefits or reward technology ecosystems
- High-growth technology companies
Project management certifications are beneficial but not essential.
The Culture
This company hires carefully and intentionally. The team is small, highly capable, and trusted to operate autonomously. The culture is built around:
- High ownership
- High standards
- Customer obsession
- Product-first thinking
- Continuous improvement
- Intelligent collaboration
This is the type of environment where exceptional people thrive.
Package & Benefits
Salary up to £110,000
Performance bonus
Equity package
Private healthcare
Dental & eye care
Generous holiday allowance
Fully remote working
Why Join?
Join a genuinely high-growth AI SaaS business
Work with global enterprise customers
High ownership and visibility from day one
Shape onboarding within a scaling organisation
Work alongside exceptional operators and builders
Be part of a defining stage of company growth
Interested?
If you’re excited by customer impact, complex delivery, and helping scale a world-class SaaS platform — we’d love to speak with you. Apply now or contact Areti Group for a confidential conversation.
🌳 Senior Enterprise Onboarding Manager Fully Remote | AI SaaS | Enterprise Clients | High-Growth Startup / benefits, pensions, reward, HR tech, or global mobility environments - Fully Remote in Exeter employer: Areti Group | B Corp™
Areti Group is an exceptional employer, offering a fully remote opportunity as a Senior Enterprise Onboarding Manager within a high-growth AI SaaS business. With a culture that prioritises high ownership, customer obsession, and intelligent collaboration, employees are empowered to make a significant impact from day one. The company provides competitive benefits, including a performance bonus, equity package, and private healthcare, all while fostering an environment that supports continuous improvement and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land 🌳 Senior Enterprise Onboarding Manager Fully Remote | AI SaaS | Enterprise Clients | High-Growth Startup / benefits, pensions, reward, HR tech, or global mobility environments - Fully Remote in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A personal connection can often get you noticed faster than a CV.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their product and think about how your experience aligns with their needs. This shows you're genuinely interested!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can solve their problems. Keep it concise and impactful, focusing on your achievements and how they relate to the role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace 🌳 Senior Enterprise Onboarding Manager Fully Remote | AI SaaS | Enterprise Clients | High-Growth Startup / benefits, pensions, reward, HR tech, or global mobility environments - Fully Remote in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Enterprise Onboarding Manager role. Highlight your experience in onboarding, implementation, and customer success, especially in SaaS or tech environments. We want to see how your background aligns with our mission-critical onboarding process!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled complex customer challenges in the past. We love candidates who can demonstrate their ownership mentality and operational excellence, so don’t hold back on those success stories!
Highlight Cross-Functional Collaboration:Since this role involves working closely with various teams, make sure to mention any experience you have in cross-functional delivery. Talk about how you've partnered with sales, product, or operations to drive successful outcomes — we’re all about teamwork here at StudySmarter!
Keep It Professional Yet Personal:While we appreciate a professional tone, don’t be afraid to let your personality shine through in your application. We’re looking for someone who fits into our high-ownership, high-standards culture, so a touch of authenticity can go a long way. Apply through our website and show us who you are!
How to prepare for a job interview at Areti Group | B Corpâ„¢
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent achievements. Understanding their product-first approach and how they differentiate themselves in the AI SaaS market will help you align your answers with their goals.
✨Showcase Your Onboarding Expertise
Prepare specific examples from your past experiences where you've successfully managed enterprise onboarding projects. Highlight your ability to define launch plans, manage stakeholder communication, and deliver a premium onboarding experience, as these are crucial for this role.
✨Demonstrate Cross-Functional Collaboration
Since this role involves working closely with various teams, be ready to discuss how you've effectively collaborated with sales, product, and operations in previous roles. Share stories that illustrate your ability to drive successful outcomes through teamwork.
✨Emphasise Customer-Centric Mindset
This company values customer obsession, so be prepared to talk about how you've put customers first in your previous roles. Discuss how you've helped clients maximise value from platforms and your approach to change management and training.
