Dynamics 365 Support Engineer

Dynamics 365 Support Engineer

• Up to £35,000 base salary (£40,000 total package).
• Hybrid working – Reading HQ (twice per week, will reduce once onboarded).
• Paid technical development (certifications and training courses etc.).
• Exposure to Power Platform and Azure Services.
• Market leading company benefits.

We’re looking for a proactive Dynamics 365 (D365) Support Engineer to join a team of 8 engineers in a busy and collaborative service desk environment. This role suits someone who enjoys problem-solving, supporting end users, and working hands-on with Microsoft Dynamics 365 in a fast-paced setting.

You’ll take ownership of day-to-day support activity, resolve technical issues, and contribute to small enhancements across the Dynamics 365 landscape.

What you’ll be doing

• Act as a first point of contact on the service desk for D365-related incidents, queries, and user requests.
• Troubleshoot and resolve application issues, ensuring timely updates and clear communication with users.
• Carry out configuration updates, small customisations, and system adjustments within D365 CE.
• Support project and enhancement activity, including testing, deployments, and environment checks.
• Identify recurring problems and recommend improvements to optimise system performance.
• Maintain accurate documentation, knowledge articles, fix logs, and support procedures.
• Assist with wider troubleshooting across Microsoft technologies, cloud services, and Windows environments.

What we’re looking for

• 1-2 years\’ experience supporting Dynamics 365 (any modules welcome).
• Strong analytical mindset with a genuine interest in deepening both technical and functional knowledge.
• Ability to deliver small system changes following best practices.
• Excellent communication skills, with the ability to explain technical issues in a user-friendly way.
• Motivation to learn, grow, and progress within the D365 and Microsoft technology ecosystem.
• Desirable: Exposure to Power Platform technologies (Power Apps, Power Automate, Dataverse).

What’s in it for you?

• Supportive culture with genuine opportunities for professional development.
• Exposure to real-world D365 support scenarios and enhancement projects.
• Work closely with experienced consultants and technical specialists.
• Technical development support! The business will fund relevant certifications and training courses to help you grow your technical expertise.
• Competitive salary and benefits package.

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