At a Glance
- Tasks: Lead enterprise customers through onboarding and ensure successful platform adoption.
- Company: Exciting AI SaaS startup with a focus on innovation and growth.
- Benefits: Competitive salary, performance bonus, equity, private healthcare, and generous holiday allowance.
- Other info: Join a high-performance team that values ownership and collaboration.
- Why this job: Make a real impact in a fast-scaling AI company with global clients.
- Qualifications: 4-8+ years in Customer Success or Enterprise Onboarding, strong communication skills.
The predicted salary is between 90000 - 110000 € per year.
Areti Group is exclusively partnering with one of the most exciting emerging AI SaaS businesses currently scaling globally. This is a company entering a major growth phase, with plans to significantly expand over the next two years as demand for its platform accelerates internationally. This is not a traditional SaaS environment buried beneath layers of process and hierarchy. This is a lean, product-first AI business building genuinely category-defining enterprise technology — and they are now hiring multiple Senior Enterprise Customer Success Managers to help scale strategic customer delivery, onboarding, adoption, and long-term customer success globally.
While this is not a traditional HR tech or benefits platform, experience working within benefits, pensions, reward, HR tech, global mobility, or enterprise SaaS environments would be highly valuable due to the complexity of the customer landscape and implementation environment. If you thrive in high-performance environments, enjoy solving complex customer problems, and want real ownership inside a fast-scaling AI company — this is the opportunity.
Why This Role Stands Out
Most Customer Success roles are reactive. This one is deeply strategic. You’ll own the most critical stage of the enterprise customer lifecycle — transforming signed customers into highly successful, fully embedded platform partners. You’ll operate at the intersection of:
- Enterprise onboarding
- Customer success
- Strategic delivery
- Adoption & enablement
- Operational transformation
You’ll work directly with:
- Global enterprise customers
- Product & Engineering
- Operations
- Leadership
- Customer Experience teams
This is a highly visible role with genuine influence across the business. No unnecessary layers. No bloated process. Just smart people solving hard problems together.
What You’ll Own
Enterprise Customer Success & Delivery
You’ll lead enterprise customers from onboarding through to successful adoption and operational rollout. This includes:
- Running strategic onboarding and launch programmes
- Managing enterprise stakeholder relationships
- Defining onboarding plans, milestones, and success metrics
- Coordinating implementation and configuration activity
- Driving adoption and operational change management
- Supporting successful go-live delivery
- Acting as a trusted strategic partner to enterprise clients
You’ll become the operational lead and customer success owner during the most important phase of the customer journey.
Strategic Customer Partnership
You’ll partner closely with enterprise clients to help them:
- Embed the platform into operational workflows
- Drive internal adoption
- Realise measurable business value
- Navigate organisational complexity
- Scale usage successfully across teams and regions
You’ll work consultatively with sophisticated enterprise stakeholders in complex operational environments.
Cross-Functional Collaboration
You’ll operate at the centre of the delivery engine, partnering closely with:
- Sales during customer handover
- Product & Engineering on platform configuration and customer requirements
- Operations teams ahead of launch
- Leadership on delivery priorities and customer outcomes
- Internal teams improving onboarding and customer experience processes
This is a fast-moving environment where ownership and initiative are expected from day one.
Training, Enablement & Adoption
You’ll help customers maximise platform value by:
- Delivering engaging virtual training sessions
- Supporting change management and rollout initiatives
- Creating onboarding and enablement resources
- Helping customers adopt new workflows successfully
- Driving early-stage customer engagement and platform usage
This role combines strategic delivery with strong client-facing communication and operational leadership.
Delivery & Customer Success Excellence
This business is obsessed with execution quality and customer outcomes. You’ll help improve:
- Time-to-value
- Enterprise onboarding experience
- Product adoption
- Customer engagement
- Delivery scalability
- Customer satisfaction
You’ll proactively identify risks, solve problems early, and keep enterprise programmes moving at pace.
What We’re Looking For
We’re looking for people who combine:
- Customer obsession
- Ownership mentality
- Enterprise stakeholder management
- Operational excellence
- Calmness under pressure
- Strong communication skills
- Product-first thinking
You should have:
- 4–8+ years experience in Customer Success, Enterprise Onboarding, Implementation, Strategic Accounts, or SaaS Delivery
- Experience managing enterprise or international customers
- Strong stakeholder management and communication skills
- Experience running multiple complex customer programmes simultaneously
- Experience delivering virtual onboarding or training sessions
- Experience working within fast-moving SaaS or technology businesses
- Experience within: Benefits, Reward, HR tech, Pensions, Global mobility, Fintech, Enterprise SaaS …would be highly advantageous.
Ideal Backgrounds
We’d especially like to hear from candidates with experience in:
- Enterprise Customer Success
- Strategic SaaS accounts
- Enterprise onboarding & implementation
- HR tech or benefits technology
- Product-led SaaS businesses
- Startup or scale-up environments
- Global platform delivery
- Complex B2B operational systems
The Culture
This company hires carefully and intentionally. The team is small, highly capable, and trusted to operate autonomously. The culture is built around:
- High ownership
- High standards
- Customer obsession
- Product-first thinking
- Continuous improvement
- Intelligent collaboration
This is the type of environment where exceptional people thrive.
Package & Benefits
£90,000–£110,000 salary
Performance bonus
Equity package
Private healthcare
Dental & eye care
Generous holiday allowance
Fully remote working
Why Join?
Join a genuinely high-growth AI SaaS business. Work with global enterprise customers. High ownership and visibility from day one. Shape customer success within a scaling organisation. Work alongside exceptional operators and builders. Be part of a defining stage of company growth.
Interested? If you’re excited by customer impact, enterprise delivery, onboarding strategy, and helping scale a world-class AI SaaS platform — we’d love to speak with you. Apply now or contact Areti Group for a confidential conversation.
🌳🌳 Senior Enterprise Client/Customer Success Manager AI SaaS | Enterprise Platforms | Fully Remote (UK ) AI SaaS - High-Growth Startup / benefits, pensions, reward, HR tech - Fully Remote in City of London employer: Areti Group | B Corp™
Areti Group is an exceptional employer, offering a dynamic and high-performance culture where employees are empowered to take ownership from day one. With a focus on strategic customer success in a fast-scaling AI SaaS environment, team members benefit from generous compensation packages, including equity and performance bonuses, as well as the flexibility of fully remote work. The company prioritises continuous improvement and intelligent collaboration, making it an ideal place for those looking to grow their careers while making a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land 🌳🌳 Senior Enterprise Client/Customer Success Manager AI SaaS | Enterprise Platforms | Fully Remote (UK ) AI SaaS - High-Growth Startup / benefits, pensions, reward, HR tech - Fully Remote in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their product and think about how you can contribute to their customer success strategy.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex customer issues in the past, especially in SaaS environments.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace 🌳🌳 Senior Enterprise Client/Customer Success Manager AI SaaS | Enterprise Platforms | Fully Remote (UK ) AI SaaS - High-Growth Startup / benefits, pensions, reward, HR tech - Fully Remote in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and enterprise onboarding. We want to see how your background aligns with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled complex customer challenges in the past. We love seeing candidates who can think strategically and demonstrate ownership in their previous roles.
Be Authentic:Let your personality shine through in your written application. We’re looking for genuine passion for customer success and a product-first mindset, so don’t be afraid to express what excites you about this opportunity!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting role in our fast-growing team!
How to prepare for a job interview at Areti Group | B Corpâ„¢
✨Know the Product Inside Out
Before your interview, make sure you understand the AI SaaS platform thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you articulate how you can drive customer success and adoption effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to enterprise onboarding and customer success. Think of examples from your past experiences where you've successfully managed complex customer relationships or driven operational change. Be ready to discuss your approach and the outcomes.
✨Showcase Your Stakeholder Management Skills
This role requires strong stakeholder management. Prepare to discuss how you've navigated complex organisational structures in previous roles. Highlight your communication strategies and how you’ve built trust with enterprise clients to ensure successful partnerships.
✨Emphasise Your Problem-Solving Abilities
In a fast-paced environment, being proactive is key. Be prepared to share examples of how you've identified risks early and implemented solutions to keep projects on track. This will demonstrate your ownership mentality and commitment to customer success.
