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- Tasks: Lead client onboarding and ensure successful platform adoption in a fast-paced environment.
- Company: Join a high-growth AI SaaS startup focused on transforming client experiences.
- Benefits: Fully remote work, high ownership culture, and the chance to work with global enterprise customers.
- Other info: Dynamic team culture that values trust, challenge, and product-first thinking.
- Why this job: Be a key player in delivering exceptional onboarding experiences and making a real impact.
- Qualifications: 3-5+ years in onboarding or customer success, with SaaS experience preferred.
The predicted salary is between 60000 - 80000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise. Right now they’re expanding the Operations & Client Experience team. We are hiring Senior Enterprise Onboarding Managers – AI SaaS (Benefits Platform) who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You’ll be the person who turns a signed contract into a successful client launch. You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way. You’ll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one. Small team. Very experienced people.
What You’ll Own
- Client Onboarding: You’ll own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
You’ll be the trusted guide during the most critical stage of the customer journey.
- Cross-Functional Delivery: This role sits at the centre of the delivery engine. You’ll collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
Training & Enablement: You’ll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
Delivery Excellence: This business is obsessed with metrics and outcomes. You’ll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
You’ll also proactively identify risks and ensure projects stay on track.
What We’re Looking For
We’re looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
- Experience in Benefits is a must - Flexible Benefits, Benefits Platform, Employee Benefits Technology, Total Reward, Benefits Administration, HR Tech / Reward Tech, Benefits Implementation
- Ability to manage multiple onboarding projects simultaneously
- Experience delivering virtual training sessions
- Strong communication with senior stakeholders
This role suits someone who is:
- Highly organised
- Proactive and solution-oriented
- Comfortable managing complexity
- Confident in client-facing situations
- Energised by fast-moving environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles: small teams of exceptional people who trust each other, delivering for customers is the mission, challenge is encouraged, and product-first thinking. Lean, ambitious, curious, and never complacent.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
🌳🌳🌳 Senior Implementation / Onboarding Manager - Enterprise SaaS (Benefits Platform)- (Enterprise SaaS) AI SaaS Startup - FULLY REMOTE (UK) 🌳🌳🌳 in City of London employer: Areti Group | B Corp™
Contact Detail:
Areti Group | B Corpâ„¢ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 🌳🌳🌳 Senior Implementation / Onboarding Manager - Enterprise SaaS (Benefits Platform)- (Enterprise SaaS) AI SaaS Startup - FULLY REMOTE (UK) 🌳🌳🌳 in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A personal connection can make all the difference when it comes to landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their product and how you can contribute to their mission. This shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can reinforce your interest and keep you top of mind. Plus, it’s a great way to show off your communication skills!
We think you need these skills to ace 🌳🌳🌳 Senior Implementation / Onboarding Manager - Enterprise SaaS (Benefits Platform)- (Enterprise SaaS) AI SaaS Startup - FULLY REMOTE (UK) 🌳🌳🌳 in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Implementation/Onboarding Manager role. Highlight your experience in onboarding, implementation, and customer success, especially in SaaS environments. We want to see how your skills align with our mission of delivering world-class onboarding!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication abilities. Use clear and engaging language in your application to reflect how you would communicate with clients. Remember, we’re looking for someone who can confidently manage client-facing situations!
Highlight Relevant Experience: Don’t forget to mention any experience you have with international customers or in the benefits sector. If you've worked on complex SaaS products or have project management certifications, make sure to include those too! We love seeing candidates who bring relevant experience to the table.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Areti Group | B Corpâ„¢
✨Know the Product Inside Out
Before your interview, make sure you understand the benefits platform and its features. Familiarise yourself with how it works and think about how you would explain it to a client. This will show that you're not just interested in the role but also in the product itself.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific onboarding challenges. Think of examples from your past experience where you've successfully managed complex projects or resolved client issues. Be ready to demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
As this role involves a lot of client interaction, be prepared to showcase your communication style. Practice explaining technical concepts in simple terms and think about how you can engage clients during training sessions. Clear communication is key!
✨Emphasise Your Organisational Skills
With multiple onboarding projects on the go, organisation is crucial. Be ready to discuss your methods for managing timelines, stakeholder expectations, and project milestones. Highlight any tools or techniques you use to stay organised and ensure successful launches.