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For Companies At a Glance
- Tasks: Lead client onboarding and ensure successful platform adoption in a fast-paced environment.
- Company: Join a high-growth AI SaaS startup focused on delivering exceptional client experiences.
- Benefits: Enjoy flexible benefits, remote work, and a culture of trust and ownership.
- Other info: Be part of a small, dynamic team that values challenge and collaboration.
- Why this job: Make a real impact by guiding clients through their onboarding journey with innovative technology.
- Qualifications: 3-5 years in onboarding or customer success, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise.
Right now they’re expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK / EMEA)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You’ll be the person who turns a signed contract into a successful client launch. You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way. You’ll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one. Small team. Very experienced people.
What You’ll Own
- Client Onboarding
You’ll own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
This role sits at the centre of the delivery engine. You’ll collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
You’ll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
This business is obsessed with metrics and outcomes. You’ll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
What We’re Looking For
We’re looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles:
- Small teams of exceptional people who trust each other.
- Delivering for customers is the mission.
- Challenge is encouraged.
- Product-first thinking.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Cambridge employer: Areti Group | B Corp™
Contact Detail:
Areti Group | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at AI SaaS companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Nail that interview prep! Research the company’s products and culture. Be ready to discuss how your experience aligns with their mission of delivering exceptional client onboarding.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your previous onboarding successes. This will give you an edge and demonstrate your ability to drive customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation/Onboarding Specialist role. Highlight your experience in onboarding, customer success, and any relevant SaaS knowledge. We want to see how your skills align with our mission of delivering exceptional client experiences!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication abilities. Use clear and engaging language in your application to reflect how you would communicate with clients. Remember, we’re looking for someone who can make complex ideas simple!
Highlight Your Problem-Solving Abilities: We love proactive and solution-oriented individuals! In your application, share examples of how you've tackled challenges in previous roles, especially in onboarding or project delivery. This will show us that you're ready to take ownership and drive success from day one.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Areti Group | B Corp™
✨Know the Product Inside Out
Before your interview, make sure you understand the company's AI SaaS product thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you demonstrate your enthusiasm and ability to guide clients through onboarding effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and client management abilities. Think of specific examples from your past experience where you've successfully managed onboarding projects or resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As an Onboarding Specialist, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. You might be asked to explain complex concepts simply, so be ready to demonstrate your ability to engage and train clients effectively.
✨Emphasise Your Organisational Skills
This role requires managing multiple onboarding projects simultaneously. Be prepared to discuss how you prioritise tasks, manage timelines, and ensure successful go-lives. Share tools or methods you use to stay organised and keep stakeholders informed throughout the process.