At a Glance
- Tasks: Lead customer success and onboarding for a cutting-edge AI SaaS platform.
- Company: Join a high-growth AI SaaS startup with a focus on innovation.
- Benefits: Competitive salary, performance bonus, private healthcare, and generous holiday allowance.
- Other info: Fully remote role with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-scaling company and shape customer success.
- Qualifications: 4–8+ years in Customer Success or SaaS delivery with strong communication skills.
The predicted salary is between 90000 - 110000 € per year.
Areti Group is exclusively partnering with one of the most exciting emerging AI SaaS businesses currently scaling globally. This is a lean, product-first AI business building genuinely category-defining enterprise technology — and they are now hiring multiple Senior Enterprise Customer Success Managers to help scale strategic customer delivery, onboarding, adoption, and long-term customer success globally.
While this is not a traditional HR tech or benefits platform, experience working within benefits, pensions, reward, HR tech, global mobility, or enterprise SaaS environments would be highly valuable due to the complexity of the customer landscape and implementation environment. If you thrive in high-performance environments, enjoy solving complex customer problems, and want real ownership inside a fast-scaling AI company — this is the opportunity.
This is a highly visible role with genuine influence across the business.
- Enterprise Customer Success & Delivery
- Coordinating implementation and configuration activity
- Driving adoption and operational change management
- Supporting successful go-live delivery
You’ll become the operational lead and customer success owner during the most important phase of the customer journey. You’ll partner closely with enterprise clients to help them:
- Realise measurable business value
- Internal teams improving onboarding and customer experience processes
You’ll help customers maximise platform value by:
- Delivering engaging virtual training sessions
- Supporting change management and rollout initiatives
- Helping customers adopt new workflows successfully
This business is obsessed with execution quality and customer outcomes. You’ll help improve:
- Proactively identify risks, solve problems early, and keep enterprise programmes moving at pace.
Requirements:
- 4–8+ years experience in Customer Success, Enterprise Onboarding, Implementation, Strategic Accounts, or SaaS Delivery
- Strong stakeholder management and communication skills
- Experience delivering virtual onboarding or training sessions
- Experience working within fast-moving SaaS or technology businesses
Benefits include:
- Performance bonus
- Private healthcare
- Dental & eye care
- Generous holiday allowance
- Fully remote working
Join a genuinely high-growth AI SaaS business and shape customer success within a scaling organisation. If you’re excited by customer impact, enterprise delivery, onboarding strategy, and helping scale a world-class AI SaaS platform — we’d love to speak with you.
🌳🌳 Senior Enterprise Client/Customer Success Manager AI SaaS | Enterprise Platforms | Fully Remote (UK ) AI SaaS - High-Growth Startup / benefits, pensions, reward, HR tech - Fully Remote in Bury employer: Areti Group | B Corp™
Areti Group is an exceptional employer, offering a dynamic and fully remote work environment that empowers Senior Enterprise Client/Customer Success Managers to thrive in a high-growth AI SaaS landscape. With a strong focus on employee well-being, the company provides competitive salaries, performance bonuses, private healthcare, and generous holiday allowances, fostering a culture of innovation and collaboration. Employees are encouraged to take ownership of their roles, driving meaningful customer success while enjoying ample opportunities for professional growth and development within a rapidly scaling organisation.
StudySmarter Expert Advice🤫
We think this is how you could land 🌳🌳 Senior Enterprise Client/Customer Success Manager AI SaaS | Enterprise Platforms | Fully Remote (UK ) AI SaaS - High-Growth Startup / benefits, pensions, reward, HR tech - Fully Remote in Bury
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn, attend virtual events, and join relevant groups. The more connections you make, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customer success. This will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the job requirements. Highlight your skills in stakeholder management and customer onboarding, as these are key for the Senior Enterprise Client/Customer Success Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 🌳🌳 Senior Enterprise Client/Customer Success Manager AI SaaS | Enterprise Platforms | Fully Remote (UK ) AI SaaS - High-Growth Startup / benefits, pensions, reward, HR tech - Fully Remote in Bury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your experience in Customer Success, especially in SaaS or HR tech environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer success and how you can contribute to our high-growth AI SaaS business. Let us know why you're excited about this opportunity!
Showcase Relevant Experience:When detailing your experience, focus on specific achievements in enterprise onboarding and implementation. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Areti Group | B Corpâ„¢
✨Know Your Stuff
Make sure you understand the AI SaaS landscape and the specific challenges that come with enterprise customer success. Brush up on your knowledge of HR tech, pensions, and global mobility, as these areas are crucial for the role.
✨Showcase Your Experience
Prepare to discuss your past experiences in customer success and how you've driven adoption and operational change. Use specific examples that highlight your problem-solving skills and ability to manage stakeholder relationships effectively.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about their current customer success strategies and how they measure success. This shows your genuine interest in the role and the company.
✨Demonstrate Your Training Skills
Since delivering virtual training sessions is part of the job, be ready to discuss your approach to training and enablement. You might even want to prepare a mini-presentation or training outline to showcase your skills.
