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For Companies At a Glance
- Tasks: Guide clients through onboarding and ensure successful platform adoption.
- Company: Join a high-growth AI SaaS startup with a product-first approach.
- Benefits: Fully remote work, flexible benefits, and a high-performance culture.
- Other info: Dynamic environment with exceptional talent and growth opportunities.
- Why this job: Be a key player in transforming client experiences and driving success.
- Qualifications: 3-5+ years in onboarding or customer success, strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise.
Right now they’re expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK / EMEA)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You’ll be the person who turns a signed contract into a successful client launch. You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way. You’ll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one.
What You’ll Own
- Client Onboarding: You’ll own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
Cross-Functional Delivery: This role sits at the centre of the delivery engine. You’ll collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
Training & Enablement: You’ll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
Delivery Excellence: This business is obsessed with metrics and outcomes. You’ll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
You’ll also proactively identify risks and ensure projects stay on track.
What We’re Looking For
We’re looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
Nice-to-Have Experience:
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles:
- Small teams of exceptional people who trust each other.
- Delivering for customers is the mission.
- Challenge is encouraged.
- Product-first thinking.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Bradford employer: Areti Group | B Corp™
Contact Detail:
Areti Group | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Nail that interview prep! Research the company’s culture and values, and think about how your experience aligns with their mission. Practise common interview questions and prepare some thoughtful ones to ask them too.
✨Tip Number 3
Showcase your skills! If you’ve got relevant projects or experiences, don’t hesitate to share them during interviews. Use real examples to demonstrate how you can add value to their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation/Onboarding Specialist role. Highlight your experience in onboarding, customer success, and any relevant SaaS knowledge. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication skills. Use clear and engaging language in your application to reflect how you'd interact with customers during onboarding.
Highlight Your Problem-Solving Abilities: We love proactive and solution-oriented individuals! Share examples in your application where you've successfully navigated challenges or improved processes in previous roles. This will show us you're ready for the fast-paced environment we thrive in.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Areti Group | B Corp™
✨Know the Product Inside Out
Before your interview, make sure you understand the AI SaaS product thoroughly. Familiarise yourself with its features, benefits, and how it solves customer problems. This will help you demonstrate your ability to guide clients through onboarding effectively.
✨Showcase Your Communication Skills
As an Implementation/Onboarding Specialist, strong communication is key. Prepare examples of how you've successfully communicated with clients or stakeholders in the past. Highlight any experience you have in delivering training sessions or managing client expectations.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple onboarding projects. Be ready to discuss your organisational strategies and tools you use to manage timelines and milestones. Share specific instances where your organisation led to successful project outcomes.
✨Emphasise Your Problem-Solving Abilities
In a fast-moving environment, being proactive and solution-oriented is crucial. Prepare to discuss challenges you've faced in previous roles and how you overcame them. This will show your potential employer that you're ready to tackle any issues that arise during the onboarding process.