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For Companies At a Glance
- Tasks: Lead client onboarding and ensure successful platform adoption in a fast-paced environment.
- Company: Join a high-growth AI SaaS startup with a focus on innovation and customer experience.
- Benefits: Enjoy flexible benefits, remote work, and a culture of trust and ownership.
- Other info: Be part of a small, dynamic team that values collaboration and problem-solving.
- Why this job: Make a real impact by guiding clients through their onboarding journey and enhancing their experience.
- Qualifications: 3-5+ years in onboarding or customer success, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Areti Group is partnering with a high-growth, product-first AI SaaS company quietly building something category-defining for global organisations. This is a company where product, people, and metrics sit at the heart of everything. Lean team. Exceptional talent density. No corporate noise.
Right now they’re expanding the Operations & Client Experience team. We are hiring multiple Onboarding Specialists who will play a mission-critical role in delivering world-class onboarding and platform adoption.
Location: Remote (UK / EMEA)
Type: Full-time
Stage: High-growth AI SaaS | Product-first | Global customers
The Opportunity
This is not a traditional implementation role. You’ll be the person who turns a signed contract into a successful client launch. You’ll guide customers through onboarding, configure the platform, run training, coordinate internally with Product and Operations, and ensure every customer goes live confident, excited, and ready to adopt the platform. The company believes onboarding is the most important moment in the customer lifecycle — and treats it that way. You’ll work in a fast-moving environment where ownership, autonomy, and problem solving are expected from day one.
What You’ll Own
- Client Onboarding
You’ll own the end-to-end onboarding journey for new customers. This includes:
- Leading onboarding kick-off calls
- Aligning on goals, timelines, and success metrics
- Managing onboarding plans and milestones
- Coordinating data and system configuration
- Managing stakeholders across multiple teams
- Driving customers through to successful go-live
This role sits at the centre of the delivery engine. You’ll collaborate with:
- Sales & CX teams during client handover
- Product & Engineering on configuration or technical requirements
- Operations teams ahead of launch
- Internal stakeholders working on platform improvements
You’ll help customers succeed by delivering clear and engaging training sessions. This includes:
- Delivering product training for customer teams
- Creating onboarding documentation and materials
- Supporting adoption of new workflows
- Helping customers get value from day one
This business is obsessed with metrics and outcomes. You’ll help track and improve:
- Time-to-launch
- Onboarding experience
- Customer satisfaction
- Early product adoption
What We’re Looking For
We’re looking for people who combine organisation, communication, and client empathy. You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or project delivery
- Experience working with international customers
- Experience in SaaS environments
Nice-to-Have Experience
- Enterprise client onboarding
- Experience in global platforms or complex SaaS products
- Startup or scale-up experience
- Project management certifications
The Culture
The company operates around a few principles:
- Small teams of exceptional people who trust each other.
- Delivering for customers is the mission.
- Challenge is encouraged.
- Product-first thinking.
Why Join?
- Join a category-defining AI SaaS company
- Work with global enterprise customers
- High trust, high ownership culture
- Product-first business solving complex problems
- A genuinely high-performance environment
- Fully remote working
If you enjoy solving problems, working directly with customers, and building exceptional onboarding experiences - this is a rare opportunity to join a company at exactly the right moment. Apply now or reach out to Areti Group for a confidential conversation.
Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Bournemouth employer: Areti Group | B Corp™
Contact Detail:
Areti Group | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Nail that interview prep! Research the company’s culture and values, and think about how your experience aligns with their mission. Practise common interview questions and prepare some thoughtful ones to ask them too.
✨Tip Number 3
Showcase your skills! If you’ve got a portfolio or examples of your work, bring them along. For an onboarding role, think about how you can demonstrate your ability to guide clients through complex processes.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Implementation / Onboarding Specialist – AI SaaS Startup – UK (Remote) in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation/Onboarding Specialist role. Highlight your experience in onboarding, customer success, and any relevant SaaS knowledge. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication abilities. Use clear and engaging language in your application to reflect how you'd communicate with our customers.
Highlight Your Problem-Solving Skills: We love proactive and solution-oriented individuals! Share examples from your past experiences where you've tackled challenges or improved processes. This will show us you're ready for the fast-paced environment we thrive in.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Areti Group | B Corp™
✨Know the Product Inside Out
Before your interview, make sure you understand the company's product and how it fits into the AI SaaS landscape. Familiarise yourself with its features, benefits, and potential challenges customers might face during onboarding. This will help you demonstrate your ability to guide clients effectively.
✨Showcase Your Client Empathy
During the interview, highlight your experience in understanding client needs and how you've successfully navigated complex onboarding processes in the past. Share specific examples where your empathy and communication skills made a difference in client satisfaction and adoption.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle multiple projects simultaneously. Prepare scenarios from your previous roles where you managed onboarding challenges or coordinated with cross-functional teams, showcasing your organisational skills and proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the company’s culture and operations. Inquire about their metrics for success in onboarding and how they support their team in delivering exceptional client experiences. This demonstrates your commitment to the role and eagerness to contribute.