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- Tasks: Lead onboarding for global enterprise clients and ensure successful platform launches.
- Company: Exciting AI SaaS startup in a major growth phase.
- Benefits: Competitive salary, performance bonus, equity, private healthcare, and generous holiday allowance.
- Other info: Join a small, capable team focused on continuous improvement and collaboration.
- Why this job: Make a real impact in a fast-paced environment with high ownership and visibility.
- Qualifications: 3-5+ years in onboarding or customer success, strong stakeholder management skills.
The predicted salary is between 110000 - 110000 £ per year.
Areti Group is exclusively partnering with one of the most exciting emerging AI SaaS businesses currently scaling in the market. This is a company entering a major growth phase, with plans to significantly expand headcount over the next two years as demand continues to accelerate globally. This is not another bloated SaaS company buried beneath layers of process and hierarchy. This is a lean, product-first business building genuinely category-defining technology for enterprise customers — and they are now hiring multiple Senior Enterprise Onboarding Managers to help scale customer delivery and client experience globally.
While this is not a traditional benefits business, experience within benefits, pensions, reward, or HR tech environments would be highly valuable due to the complexity of the customer landscape and implementation environment. If you thrive in high-performance environments, enjoy solving complex customer challenges, and want real ownership inside a fast-growing business — this is the opportunity.
Why This Role Stands Out
Most onboarding roles are administrative. This one is mission-critical. You’ll own the most important stage of the customer lifecycle: transforming a signed enterprise customer into a successful launch. You’ll guide customers through onboarding, implementation, configuration, training, and adoption — ensuring every client goes live confidently and quickly realises value from the platform.
You’ll work cross-functionally with:
- Enterprise customers
- Product & Engineering
- Operations
- Customer Experience
- Leadership
This is a highly visible role with genuine influence across the business. No bureaucracy. No unnecessary layers. Just smart people solving hard problems together.
What You’ll Own
Enterprise Customer Onboarding
You’ll lead end-to-end onboarding for global enterprise customers, including:
- Running onboarding kick-offs
- Defining launch plans, milestones, and success metrics
- Managing stakeholder communication
- Coordinating implementation and configuration activity
- Driving successful go-live delivery
- Delivering a premium onboarding experience throughout the customer journey
You’ll become the operational lead for each customer launch.
Cross-Functional Delivery
You’ll operate at the centre of the delivery engine, partnering closely with:
- Sales during customer handover
- Product & Engineering teams on technical or configuration requirements
- Operations teams ahead of launch
- Internal stakeholders improving onboarding processes and customer experience
This is a fast-moving environment where ownership and initiative are expected from day one.
Training & Adoption
You’ll help customers maximise value from the platform by:
- Delivering engaging virtual training sessions
- Supporting platform adoption and change management
- Creating onboarding documentation and enablement resources
- Helping customers embed new workflows successfully
You’ll combine operational excellence with strong client-facing communication.
Delivery Excellence
This business is obsessed with execution quality and customer outcomes. You’ll help improve:
- Time-to-launch
- Customer onboarding experience
- Early-stage adoption
- Customer satisfaction
- Delivery efficiency
You’ll proactively identify risks, solve problems early, and keep implementations moving at pace.
What We’re Looking For
We’re looking for people who combine:
- Organisation
- Customer empathy
- Ownership mentality
- Operational excellence
- Calmness under pressure
You should have:
- 3–5+ years experience in onboarding, implementation, customer success, or SaaS project delivery
- Experience managing enterprise or international customers
- Strong stakeholder management skills
- Experience managing multiple onboarding projects simultaneously
- Confidence delivering virtual training sessions
- Experience working within fast-moving SaaS or technology businesses
- Experience within benefits, pensions, reward, HR tech, or global mobility environments would be highly advantageous, particularly where you’ve supported complex implementations or enterprise customers.
Ideal Background
We’d especially like to hear from candidates with experience in:
- Enterprise SaaS onboarding
- Global implementations
- Complex platform delivery
- Startup or scale-up environments
- Product-led SaaS businesses
- Benefits or reward technology ecosystems
- High-growth technology companies
Project management certifications are beneficial but not essential.
The Culture
This company hires carefully and intentionally. The team is small, highly capable, and trusted to operate autonomously. The culture is built around:
- High ownership
- High standards
- Customer obsession
- Product-first thinking
- Continuous improvement
- Intelligent collaboration
This is the type of environment where exceptional people thrive.
Package & Benefits
Salary up to £110,000
Performance bonus
Equity package
Private healthcare
Dental & eye care
Generous holiday allowance
Fully remote working
Why Join?
Join a genuinely high-growth AI SaaS business
Work with global enterprise customers
High ownership and visibility from day one
Shape onboarding within a scaling organisation
Work alongside exceptional operators and builders
Be part of a defining stage of company growth
Interested? If you’re excited by customer impact, complex delivery, and helping scale a world-class SaaS platform — we’d love to speak with you. Apply now or contact Areti Group for a confidential conversation.
🌳 Senior Enterprise Onboarding Manager Fully Remote | AI SaaS | Enterprise Clients | High-Growth Startup / benefits, pensions, reward, HR tech, or global mobility environments - Fully Remote in Altrincham employer: Areti Group | B Corp™
Contact Detail:
Areti Group | B Corpâ„¢ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 🌳 Senior Enterprise Onboarding Manager Fully Remote | AI SaaS | Enterprise Clients | High-Growth Startup / benefits, pensions, reward, HR tech, or global mobility environments - Fully Remote in Altrincham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A personal connection can often get you noticed faster than a CV.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customers. This will help you stand out as someone who genuinely cares.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Enterprise Onboarding Manager. Highlight your problem-solving skills and customer empathy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace 🌳 Senior Enterprise Onboarding Manager Fully Remote | AI SaaS | Enterprise Clients | High-Growth Startup / benefits, pensions, reward, HR tech, or global mobility environments - Fully Remote in Altrincham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Enterprise Onboarding Manager role. Highlight your experience in onboarding, implementation, and customer success, especially in SaaS or tech environments. We want to see how your skills align with our mission-critical onboarding process!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved onboarding experiences or customer satisfaction. We love seeing results!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our high-ownership culture, so don’t be afraid to express your passion for customer success and problem-solving. Show us why you’re excited about this opportunity!
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly. Plus, it’s a great way to explore more about our company culture and values before you hit 'send'!
How to prepare for a job interview at Areti Group | B Corpâ„¢
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments. Understanding their product-first approach and how they differentiate themselves in the AI SaaS market will help you align your answers with their goals.
✨Showcase Your Onboarding Expertise
Be ready to discuss your previous experiences in onboarding and implementation. Prepare specific examples of how you've successfully managed enterprise customers and delivered exceptional onboarding experiences, especially in complex environments like HR tech or benefits.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various teams. Highlight instances where you've effectively collaborated with sales, product, and operations to drive successful customer launches. Emphasise your communication skills and ability to manage stakeholder expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and calmness under pressure. Think of scenarios where you've identified risks during onboarding and how you addressed them. This will showcase your operational excellence and ownership mentality.