This is a varied role combining front‑of‑house reception duties and administrative support. The postholder will be responsible for answering telephone calls, handling visitor enquiries, dealing with post, escorting students around the school site, and liaising with parents and students as required. The postholder will also be required to carry out administrative tasks as directed by the Senior Administrator, such as sending communications to parents by post, email and text message, producing letters and other documents, data input, and reprographics as necessary. In the first instance, the majority of the role will involve working on reception as the first point of contact for visitors, students and parents. Over time, there may be an increasing emphasis on administrative duties, supporting the wider functions of the school office. As such, it is essential that the successful candidate is both confident in a reception role and willing to develop and take on a full range of administrative responsibilities.
Key Responsibilities
- Act as the first point of contact, managing telephone calls and face‑to‑face enquiries
- Provide a welcoming and professional reception service to visitors, staff, students and families
- Undertake a range of administrative and clerical duties to support the school
- Maintain student records (electronic and paper) and ensure accurate data entry and information management
- Assist staff with administrative queries and provide general office support
- Support administrative processes linked to safeguarding and wider school operations
- Communicate effectively with staff, students, parents and external stakeholders
- Be professional, well‑organised, friendly and resilient
- Have an excellent telephone manner
- Be competent using a range of computer programmes (experience with Bromcom and/or ClassCharts would be helpful but not essential; training will be provided)
- Work on own initiative and as part of a team, recognising when to seek support and advice
- Be able to deliver statutory first aid (training can be provided)
- Have strong attention to detail and accuracy
- Be able to multitask and adapt to changing priorities in a fast‑paced environment
- Have excellent written and oral communication skills
- Deal with matters sensitively and maintain confidentiality of sensitive information
Key Requirements
- Literacy and numeracy qualification (Level 2 or equivalent)
- Enhanced DBS clearance
- A commitment to the ethos and values of the school
- A willingness to undertake training and professional development
Why Join Us?
You will be joining a supportive and dedicated team within a busy school environment. This is an excellent opportunity for someone who enjoys working with people and is keen to develop a broad range of administrative skills within education.
Important: This role is not solely a receptionist post; while it will initially focus heavily on reception duties, it will develop into a broader administrative position.
The salary is dependent on current qualifications and experience; please see the attached job description for more information.
