Analyst, Investor Services

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Ares Management is looking to hire an Analyst for the Global Client Solutions (“GCS”) team in London. Investor Services is expanding its team to support the firm’s strategic objectives related to fundraising and client service. Investor Services acts as a centralized point of contact for external clients, internal teams and service providers on investor data, onboarding, inquiry management and data rooms across all business lines at Ares (credit, private equity, real assets, infrastructure, secondaries and strategic initiatives). This is a unique opportunity to join a growing team that is defining new processes, building technologies and launching enterprise-wide functions.

Primary Functions and Essential Responsibilities

• Work closely with Fund Accounting, Product Management and Relationship Management teams, globally, to streamline and centralize processes across different groups including Legal, Financial Crime Prevention, Tax, Compliance and Technology.
• Capture investor data during the onboarding process and investor lifecycle maintenance.
• Respond and resolve client/investor-related inquiries and/or requests.
• Identify and escalate complex inquiries or requests to senior team leaders.
• Reconcile data to Fund Administrators’ records and follow procedures to resolve any breaks.
• Manage investor reporting data rooms - including set up, document and contact maintenance.
• Support investor onboarding processes, which includes review of onboarding documents such as subscription agreement, AML/KYC, regulatory related and tax documents.
• Participate in developing, implementing, documenting and training on new workflows and procedures utilizing technology to create and improve processes and drive change.
• Build a strong network across the firm and with external vendors to facilitate strong collaboration and promote best practices across business operations groups inclusive of Fund Administrators and External Counsel.

General Requirements

• Strong team player who enjoys collaboration, working cross-functionally and demonstrates willingness to assist with various tasks, as needed.
• Eagerness to learn and grow within the alternative investment industry.
• Critical thinker with ability to think creatively to troubleshoot and resolve issues.
• Comfortable and capable of managing multiple priorities from multiple sources, including internal and external requestors.
• Ability to prioritize and multi-task under pressure, across time zones delivering competing responsibilities in an accurate manner within the required deadlines.
• High attention to detail and customer experience to provide the best-in-class client experience.
• Demonstrate a high level of integrity to protect sensitive client information.
• Outstanding presentation, communication, writing, and interpersonal skills.
• Strong Microsoft suite skills, especially Excel and PowerPoint skills, Visio is a plus.

Education

• University graduate with outstanding academic record.

Experience Required

• 1-3 years of professional experience in a fast-paced, self-driven role, preferably within investment/wealth management, business management/strategy, consulting, and/or financial services.
• Experience with Salesforce and/or Intralinks is a plus.
• Experience in customer service is a plus.
• Experience working with alternative asset classes is a plus.
• Spoken or written multilingual proficiency is a plus.

Reporting Relationships: Principal, Investor Services