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For Companies At a Glance
- Tasks: Manage VIP relations and provide top-notch support for our elite customers.
- Company: Join Metawin, a pioneering company in online entertainment and blockchain technology.
- Benefits: Flexible hours, competitive salary, and opportunities for growth in a dynamic industry.
- Why this job: Be part of a cutting-edge team shaping the future of digital transactions.
- Qualifications: Sales or customer support experience with strong communication skills required.
- Other info: Ideal for graduates seeking exciting roles in sales and finance.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Metawin is a cutting-edge, multinational company specialising in online entertainment, real money gaming, and digital advertising, with a strong emphasis on blockchain technology and artificial intelligence. We work closely with crypto exchanges and payment providers to deliver innovative solutions to our users. With office locations in Gibraltar, London, and Miami, we are dedicated to creating groundbreaking products that leverage the power of blockchain and AI to shape the future of these industries. Our experienced and diverse team constantly strives to stay ahead of the curve, ensuring that our solutions are not only technologically advanced but also tailored to meet the specific needs of crypto exchanges and payment providers.
Overview
We are seeking a dynamic, driven individual to join the elite VIP Team within our rapidly growing Web 3 crypto casino division. The VIP A/M will be responsible for managing VIP relations, increasing loyalty, and providing exceptional levels of support for our highest value VIP customers.
Key Responsibilities
- Act as the primary point of contact for VIP clients, ensuring exceptional service.
- Build and maintain strong, long-term relationships with high-value clients.
- Identify opportunities for upselling and cross-selling products and services.
- Monitor client activity to proactively address potential churn risks.
- Provide regular and clear updates on the performance of your VIP accounts to key business stakeholders.
- Co-ordinate with internal teams to ensure VIP clients receive prioritised support and access to exclusive offerings.
- Handle high-stakes or sensitive client issues with professionalism and discretion.
- Provide feedback and ideas for internal processes to ensure a smooth operation of the VIP Team.
- Review and keep up to date with industry trends and best practices in Web3/casino gaming and player engagement, to inform our own VIP strategy.
- Keep up to date with regulatory requirements and compliance standards to ensure all VIP and loyalty initiatives adhere to legal and ethical guidelines.
This role will require flexibility on hours to work shift patterns (early/late) and will include some weekends.
Qualifications & Experience
- Proven track record of success in a sales or high-level customer support role.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with highly demanding VIP players, as well as colleagues and stakeholders at all levels.
- An ability to work in a fast-paced, high-pressure environment.
- A solid understanding of casino gaming mechanics, player psychology, and monetisation strategies.
- Strong analytical skills and proficiency in interpreting player data and engagement metrics to deliver actionable insights.
- Outstanding written English.
- Would suit graduates looking for sales/finance opportunities.
VIP Account Manager employer: Arenaentertainment
Contact Detail:
Arenaentertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Metawin. A friendly chat can sometimes lead to a golden opportunity!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for the role shine through. Talk about your experiences and how they relate to managing VIP clients. Remember, we want to see the real you, not just a list of qualifications.
✨Tip Number 3
Do your homework! Research Metawin’s latest projects and trends in the Web3 and gaming space. Bring up specific examples during your conversations to show you’re genuinely interested and ready to contribute to our pioneering journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our innovative team. Don’t miss out on this chance to help us shape the future!
We think you need these skills to ace VIP Account Manager
Some tips for your application 🫡
Show Your Passion for the Industry: When writing your application, let your enthusiasm for online entertainment and gaming shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being part of the Web 3 crypto casino world.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in sales or customer support. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, while still showing off your personality. Remember, we’re looking for outstanding written English, so make every word count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Arenaentertainment
✨Know Your VIPs
Before the interview, research Metawin's approach to VIP management and understand what makes their high-value clients tick. Familiarise yourself with the latest trends in Web3 and casino gaming, as well as how blockchain technology is shaping these industries. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a VIP Account Manager, exceptional communication is key. Prepare examples from your past experiences where you've successfully managed high-stakes client relationships or resolved sensitive issues. Practise articulating these scenarios clearly and confidently, highlighting your interpersonal skills and ability to handle demanding clients.
✨Demonstrate Analytical Thinking
Be ready to discuss how you interpret player data and engagement metrics. Think of specific instances where your analytical skills led to actionable insights that improved customer loyalty or sales. This will demonstrate your capability to monitor client activity and proactively address churn risks, which is crucial for the role.
✨Emphasise Flexibility and Adaptability
Given the fast-paced nature of the industry, it's important to convey your ability to adapt to changing circumstances. Share examples of how you've successfully navigated high-pressure environments or adjusted your strategies based on client needs. This will reassure the interviewers that you're ready to thrive in Metawin's dynamic setting.
