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- Tasks: Serve customers with a smile and ensure top-notch service at all times.
- Company: Join Southwell Racecourse, a premier sporting venue with a unique charm in the East Midlands.
- Benefits: Enjoy flexible hours, competitive pay, and up to 10 free entrance vouchers after six months.
- Why this job: Be part of a vibrant team, gain valuable experience, and contribute to an exciting atmosphere.
- Qualifications: Previous bar experience is essential; must be smart, friendly, and have great communication skills.
- Other info: Casual work allows flexibility around your studies or other commitments.
At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
Who is Southwell Racecourse and Golf Course?
Set in the town of Southwell near Newark and one of only six all-weather racecourse tracks in the UK, Southwell has its own unique charm and character, making it one of the premier sporting venues in the East Midlands. After previously owning the UK's only fibresand surface All-Weather track, Southwell switched over to a Tapeta surface as of 2021. With racing on both All-Weather and Turf tracks taking place throughout the year, we are one of the country's busiest racecourses. Not only are we Horseracing at Southwell we are also home to Southwell Golf Club. The course has two contrasting nine holes. The Front 9 sits within Southwell Racecourse and is characterised by a large number of water hazards. The 7th hole, a 138 yards par 3 with an island green is Southwell's signature hole.
About the role of Hospitality & Catering Team Member:
- Serve all customers in an efficient, professional and courteous manner at all times.
- Ensure guests receive the highest standard of customer service at all times.
- Be able to advise guests on all products available within the venue.
- To promote a happy and welcoming atmosphere within the venue.
- To work both alone or as part of a team being responsible ensuring that all guests needs are met to the highest possible standard.
- Maintain stock levels and rotation within work and storage areas in order to avoid waste and assist with stocktaking.
- Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
- To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
- Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required - paying particular attention to Health and Safety and COSHH Guidelines.
- Ensure all orders are dispensed and correctly recorded and authorised for billing purposes.
- Ensure all orders are rung through the tills and payment obtained in line with prescribed procedures.
- Ensure all tills are closed down in accordance with company procedures.
- Adhere to and follow all licensing policies and procedures.
- Handle cash, stock and equipment in a secure manner.
- Act as an information point for customers.
- Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
- Adhere to Company policies and procedures.
- Undertake other reasonable duties in line with business demands.
The person we are looking for to join our Hospitality team has...
- Previous experience of working on a bar is essential.
- Be smart, polite, professional and well presented at all times.
- Excellent verbal communication and customer care skills.
- Demonstrate a passion for quality service and standards.
- Strong interpersonal skills - friendly, confident, outgoing.
- Strong numerical and literacy skill.
- To work with honesty and integrity.
- You must be 18 or over to work on our bars.
What is casual work?
Casual work is a great solution as it enables you to work flexibly around other commitments in your life. Once you have registered your interest, we will contact you in advance to offer you department based shifts at racedays or hospitality functions. There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar. Positions will be allocated on the day as part of the briefing.
Work Perks of being a casual Hospitality team member with us at ARC...
- Competitive rates of pay.
- Flexible working - happy to work with you on the hours you can and want to do.
- Opportunities to receive training and work experience across a range of business areas.
- Up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply).
- And so much more...
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
Hospitality & Catering Team Member employer: Arena Racing Corporation
Contact Detail:
Arena Racing Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality & Catering Team Member
✨Tip Number 1
Familiarise yourself with the specific offerings at Southwell Racecourse and Golf Course. Knowing the menu, drinks, and services can help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your previous bar experience during any informal conversations or networking opportunities. Sharing specific examples of how you've provided excellent customer service in the past can make a strong impression.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts. Since this role involves casual work, highlighting your availability and willingness to adapt to busy periods can set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for hospitality by engaging with current employees or attending events at Southwell. This can provide valuable insights into the company culture and help you build connections that may benefit your application.
We think you need these skills to ace Hospitality & Catering Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Hospitality & Catering Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in hospitality or catering roles. Use bullet points for clarity and focus on achievements that demonstrate your customer service skills and ability to work in a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your customer care skills and your ability to maintain high standards of service. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Arena Racing Corporation
✨Showcase Your Customer Service Skills
As a Hospitality & Catering Team Member, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Your Knowledge of the Venue
Familiarise yourself with Southwell Racecourse and Golf Course before the interview. Knowing about their unique features, such as the Tapeta surface and signature holes, will show your genuine interest in the role and the venue.
✨Emphasise Teamwork and Flexibility
This role requires working both independently and as part of a team. Be ready to discuss your experiences in collaborative environments and your willingness to adapt to different shifts and responsibilities as needed.
✨Dress Smartly and Professionally
First impressions matter! Make sure to dress smartly for your interview, reflecting the professional image expected in the hospitality industry. This shows that you take the opportunity seriously and understand the importance of presentation.
