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- Tasks: Lead catering operations at exciting racecourse events, ensuring top-notch service and safety.
- Company: Join Arena Racing Company, the UK's largest horse racing group with diverse entertainment offerings.
- Benefits: Enjoy annual venue passes, discounted food, holiday allowance, and study support.
- Why this job: Be part of a dynamic team delivering unforgettable experiences in a vibrant environment.
- Qualifications: Management experience in hospitality or retail catering; customer-focused and detail-oriented.
- Other info: Diverse and inclusive workplace committed to employee growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced Catering Manager to lead the delivery of food and beverage services across our racecourse venue, ensuring operational excellence and outstanding customer service at every event. This is a hands-on leadership role where you’ll be supported by a dedicated team while playing a key part in the successful planning, delivery, and commercial performance of race days and events.
About us… Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and distribution are at the heart of what we do, making it an exciting and diverse place to work!
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
Work Perks of being a Catering Manager:
- Annual passes to attend any of our 21 venues
- Discounted food & ARC days out
- Cycle to work scheme
- Holiday allowance increasing with length of service up to 28 days
- Company life assurance scheme
- Discretionary group annual bonus schemes to reward your hard work
- Support with study through our study assistance schemes
- And so much more…
About the role: As Catering Manager, you will take responsibility for the day-to-day catering operation across the racecourse, leading from the front and setting the standard for service, safety, and consistency.
You will:
- Lead the setup, delivery, and close-down of race days, functions, and events
- Liaise closely with on-site Business Coordinator and delivery teams to ensure seamless communication and event execution
- Promote a strong safety-first culture, ensuring full compliance with food hygiene, HACCP, and health & safety standards
- Ensure all hospitality and retail bars are fully stocked, organised, and ready for service
- Deliver exceptional customer service, ensuring all guest expectations are met and exceeded
Commercial & Operational Management: You will play a key role in driving performance by:
- Maximising sales through effective selling techniques, promotions, and team product knowledge
- Managing GP, controlling costs, and minimising waste
- Completing accurate stock management and regular stocktakes across food, beverage, disposables, and chemicals
- Managing labour schedules within budget and adjusting in line with sales demand
- Ensuring accurate input and maintenance of all cost, sales, and stock records
People are at the heart of great hospitality. In this role, you will:
- Recruit, train, engage, and retain a high-performing catering team
- Ensure team members are professional, friendly, and customer-focused at all times
- Work with staffing teams to ensure the right skills are in place for each event
- Communicate customer requirements clearly across departments to support effective planning
- Act on customer feedback and satisfaction surveys to drive continuous improvement
About You: Have management or supervisory experience in hospitality or retail catering. Be knowledgeable in licensing, food hygiene, and health & safety. Be highly organised, customer-focused, and detail-oriented. Have the ability to drive high operational standards and exceed customer expectations. Be confident using IT systems, including Microsoft Office, EPOS, and stock management systems. Be positive, approachable, and a strong team player. Hold a Personal Licence (desirable but not essential).
If you’re passionate about hospitality and ready to take the lead in delivering exceptional catering experiences, we’d love to hear from you.
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
Catering Manager in Worcester employer: Arena Racing Corporation Limited
Contact Detail:
Arena Racing Corporation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Manager in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in catering. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend industry events or job fairs where you can meet potential employers face-to-face. Bring your best self and be ready to talk about your experience and passion for catering.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their success. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Arena Racing Company.
We think you need these skills to ace Catering Manager in Worcester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your commitment to delivering exceptional service and how you’ve gone above and beyond in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Catering Manager role. Use keywords from the job description, like 'operational excellence' and 'customer-focused', to demonstrate that you’re a perfect fit for our team at Arena Racing Company.
Highlight Your Leadership Skills: As a hands-on leader, it’s crucial to showcase your management experience. Talk about how you've successfully led teams, trained staff, and ensured high operational standards in your previous roles. We want to see how you can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. Don’t miss out on this opportunity to join our fantastic team!
How to prepare for a job interview at Arena Racing Corporation Limited
✨Know Your Venue
Before the interview, take some time to research the racecourse venue and its catering operations. Familiarise yourself with their events, food offerings, and customer service standards. This will help you demonstrate your genuine interest and understanding of the role.
✨Showcase Your Leadership Skills
As a Catering Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. Highlight how you can inspire and motivate others to achieve operational excellence.
✨Emphasise Customer Service
Exceptional customer service is key in this role. Be ready to discuss how you've gone above and beyond for customers in previous positions. Share specific instances where you turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Understand Compliance and Safety Standards
Familiarise yourself with food hygiene, HACCP, and health & safety regulations relevant to catering. Be prepared to discuss how you ensure compliance in your operations and how you promote a safety-first culture within your team.
