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- Tasks: Deliver exceptional service at events and ensure smooth catering operations.
- Company: Join ARC, a vibrant racecourse with a commitment to diversity and inclusion.
- Benefits: Enjoy hotel discounts, annual leave, and health perks like 24hr GP access.
- Why this job: Be part of an exciting team at one of Britain's busiest racecourses.
- Qualifications: Previous hospitality experience and strong communication skills are essential.
- Other info: Great opportunities for growth in a dynamic and supportive environment.
The predicted salary is between 950 - 1167 £ per month.
We are looking for a passionate and knowledgeable Hospitality Assistant to join our exciting site. At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
Located within High Gosforth Park, Newcastle Racecourse is home to the historic Northumberland Plate, and is one of Britain’s busiest racecourses, hosting over 60 all-weather and jumps fixtures a year. An ideal venue for all occasions, the racecourse can host events of all kinds, including conferences, exhibitions, weddings, private parties and more.
Responsibilities for the successful Hospitality Assistant include (but are not limited to):
- To lead from the front in delivering smooth execution of catering provision and service for racing restaurants and hospitality, as well as non-racing client events and functions.
- Briefing and training members of the hospitality & event FOH team in core skills to always deliver high quality customer service and professionalism.
- Setting up of race day restaurants, bars and functions as well as non-racing events and meeting rooms to set standards, organisation of furniture, crockery, glass, stock, AV and any other associated equipment.
- Co-ordinate and deliver administrative tasks as required for race day and non-racing events, with interdepartmental communication and liaising with all areas of the racecourse.
- To meet and greet clients with a passionate and welcoming attitude as and when required, handling any customer complaints in a professional and efficient manner.
- Collate event customer and client feedback and complete event handover documents.
- Act as responsible Duty manager for functions ensuring a safe environment for staff and customers, opening and securing of site and adhering to health and safety compliance with event manager checklists followed and recorded.
- Have a strong allergen and intolerance understanding to the required level per FSA allergy compliance.
- Management and accountability for compliance around allergens.
- Ensure all allergen information is correct via indicator and the QR code builder.
- Assisting the catering department in stock control and management, whilst maintaining a clean and safe working day-to-day environment with records and control measures adhered to.
- Always ensure a safe working environment and that you, other staff and clients work in accordance with the company’s health and safety policy and procedures.
- Undertake other reasonable duties in line with business demands.
The person we are looking for as a Hospitality Assistant has:
- Previous hospitality experience in catering or events environment.
- Able to handle fast paced high pressure environment.
- Positive attitude and strong communication and interpersonal skills.
- Able to work both independently and as part of a team with initiative.
- Strong food and drink product knowledge.
- Strong knowledge on food allergens.
- Level 2 Food Hygiene.
Work Perks of being a Hospitality Assistant with us at ARC:
- 2 Annual Members passes, giving access to over 1500 racedays.
- Hotel Discounts and Complimentary Golf.
- Annual leave starting at 22 days increasing up to 28 in line with length of service.
- Pension & Group life assurance schemes.
- Healthshield – including 24hr GP & EAP.
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!
At ARC, we’re committed to building a diverse, inclusive, and equitable workplace. We welcome applicants from all backgrounds and do not discriminate based on age, disability, gender, race, religion, or any other protected characteristic. If you need any adjustments to take part in the application or interview process, please let us know – we’re happy to help. We believe diversity makes us stronger, and we’re working hard to create an environment where everyone feels safe, respected, and heard.
High Gosforth Park Newcastle upon Tyne Tyne and Wear NE3 5HP
Hospitality Assistant in Newcastle upon Tyne employer: Arena Racing Corporation Limited
Contact Detail:
Arena Racing Corporation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant in Newcastle upon Tyne
✨Tip Number 1
Get to know the venue! Familiarise yourself with Newcastle Racecourse and its events. This will help you stand out during interviews, as you can show your passion and knowledge about the place.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your customer service skills! Since the role involves meeting and greeting clients, role-play scenarios with friends or family to boost your confidence in handling various situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at ARC.
We think you need these skills to ace Hospitality Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about joining our team and making a difference at Newcastle Racecourse.
Tailor Your Experience: Make sure to highlight any relevant experience you have in catering or events. We love seeing how your background aligns with the responsibilities of the Hospitality Assistant role, so don’t hold back!
Be Professional Yet Approachable: Your written application should reflect the positive attitude and strong communication skills we value. Keep it professional but also friendly – we want to get a sense of your personality!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at ARC.
How to prepare for a job interview at Arena Racing Corporation Limited
✨Know Your Venue
Before the interview, take some time to research Newcastle Racecourse. Familiarise yourself with its history, key events like the Northumberland Plate, and the various services it offers. This knowledge will show your passion for the role and help you connect your experience to the venue's needs.
✨Showcase Your Hospitality Skills
Prepare examples from your previous hospitality experience that highlight your ability to handle high-pressure situations and deliver excellent customer service. Think about specific instances where you went above and beyond for a guest or resolved a complaint effectively.
✨Understand Allergens and Compliance
Brush up on your knowledge of food allergens and the relevant compliance standards. Be ready to discuss how you would ensure safety and accuracy in allergen information, as this is crucial for the role. Showing that you take health and safety seriously will impress your interviewers.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how the racecourse adapts to different events. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.