At a Glance
- Tasks: Lead the night team, ensuring exceptional guest service and smooth hotel operations.
- Company: Join Lingfield Park Resort, a vibrant and inclusive hospitality environment.
- Benefits: Enjoy annual passes, discounted food, and increasing holiday allowance up to 28 days.
- Other info: Flexible hours with opportunities for professional growth and study support.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Previous hotel experience and strong knowledge of Opera PMS are essential.
The predicted salary is between 30000 - 40000 € per year.
Lingfield Park Resort is looking for an experienced and professional Night Senior Supervisor to join our Front Office team. This is a key overnight role responsible for overseeing the smooth operation of the hotel during night shifts, ensuring exceptional guest service standards are maintained, and supporting the wider hotel operation out of hours. The successful candidate must have previous experience using Opera PMS, as this is essential for the role.
Main Responsibilities
- Overseeing the hotel operation during night shifts and acting as the senior point of contact on site
- Delivering a high standard of guest service and ensuring a positive guest experience at all times
- Managing late check-ins, early departures, guest enquiries, and complaints professionally
- Completing night audit procedures accurately using Opera PMS
- Preparing daily reports and ensuring all financial procedures are completed correctly
- Supervising and supporting the night team during shifts
- Ensuring hotel security procedures are followed and maintaining a safe environment for guests and staff
- Liaising with other departments to ensure smooth communication and operations
- Handling emergency situations calmly and professionally when required
- Ensuring Marriott and company standards are consistently maintained
What We’re Looking For
- Previous hotel Front Office experience
- Strong working knowledge of Opera PMS (essential)
- Previous supervisory experience within hospitality
- Excellent communication and organisational skills
- Ability to work independently and make decisions confidently during overnight shifts
- Strong attention to detail and problem-solving skills
- Professional appearance and manner
- Flexibility to work nights, weekends, and bank holidays
Work perks for being a Night Senior Supervisor
- Annual passes to attend any of our 21 venues
- Discounted food & ARC days out
- Cycle to work scheme
- Holiday allowance increasing with length of service up to 28 days
- Company life assurance scheme
- Discretionary group annual bonus schemes to reward your hard work
- Support with study through our study assistance schemes
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
Night Senior Supervisor in Lingfield employer: Arena Racing Corporation Limited
Lingfield Park Resort is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and inclusion are celebrated. As a Night Senior Supervisor, you will enjoy benefits such as annual passes to our venues, a cycle to work scheme, and increasing holiday allowance with service length, all while working in a dynamic environment that values your contributions and fosters career development.
Contact Detail:
Arena Racing Corporation Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Senior Supervisor in Lingfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with night shifts. They might know about openings or can give you a heads-up on what to expect during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to guest service and problem-solving. Think of examples from your past experiences that showcase your skills, especially with Opera PMS and managing night operations.
✨Tip Number 3
Dress to impress! Even though it’s a night role, showing up in professional attire can make a great first impression. It shows you’re serious about the position and respect the company’s standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Night Senior Supervisor in Lingfield
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous hotel Front Office experience and any supervisory roles you've held. We want to see how your background aligns with the Night Senior Supervisor position, so don’t hold back!
Get Familiar with Opera PMS:Since a strong working knowledge of Opera PMS is essential for this role, mention any specific experiences you have with it. If you’ve tackled night audits or managed guest enquiries using the system, let us know!
Communicate Clearly:Your application should reflect excellent communication skills. Use clear and concise language, and make sure to convey your ability to handle guest complaints and emergencies professionally. We love a good storyteller!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Arena Racing Corporation Limited
✨Know Your Opera PMS Inside Out
Since the role requires strong knowledge of Opera PMS, make sure you brush up on its features and functionalities. Familiarise yourself with common issues and solutions, as well as how to navigate the system efficiently. This will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Showcase Your Guest Service Skills
Prepare examples from your past experiences where you delivered exceptional guest service, especially during challenging situations. Highlight how you managed complaints or difficult guests, as this will demonstrate your ability to maintain high standards even under pressure.
✨Demonstrate Leadership Qualities
As a Night Senior Supervisor, you'll be overseeing a team. Be ready to discuss your previous supervisory experiences and how you motivated your team during night shifts. Share specific instances where your leadership made a positive impact on operations or guest satisfaction.
✨Prepare for Emergency Scenarios
Given the nature of the role, it's crucial to be prepared for emergency situations. Think about past experiences where you had to act quickly and calmly. Discuss your approach to handling emergencies and how you ensured the safety of both guests and staff, which will show your readiness for the responsibilities of the position.
