At a Glance
- Tasks: Provide top-notch customer service at the hotel reception and ensure guest satisfaction.
- Company: Join the vibrant team at Lingfield Park Marriott Hotel & Country Club.
- Benefits: Enjoy annual passes, discounted food, and a growing holiday allowance.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of a dynamic team in a stunning countryside setting.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Lingfield Park Marriott Hotel & Country Club are looking for a Front Office Associate to join the team.
About the role
Working on the hotel reception, you will be required to provide an efficient reception service, ensuring high quality customer care and satisfaction is delivered at all times. Ensuring the Front Office Department operates within the brand standard guidelines.
About us
Select Lingfield Park Marriott Hotel & Country Club as your destination for a getaway to England's majestic countryside. Set against lush greenery and the rolling hills of Surrey, near the borders of both West Sussex and Kent, our hotel is directly attached to the renowned Lingfield Park Racecourse. Settle into thoughtfully designed, spacious guest rooms and suites offering a variety of first-class amenities. Tee off at Lingfield Park Golf Course, rejuvenate your senses at our gym and indoor swimming pool or savor British cuisine at Cyprium, our signature hotel restaurant. Host weddings, business meetings or parties in our hotel's 18 flexible venues spanning 12,000 square feet of total event space, an ideal site for events in the Surrey area. Our convenient hotel location makes it easy to explore Hever Castle, the British Wildlife Centre and other nearby attractions here in Lingfield, Surrey. Make your escape to Lingfield Park Marriott Hotel & Country Club, and find all you need to spark your inspiration.
Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
About you
- Experience in a customer facing role
- Excellent communication and time management skills
- Friendly and Approachable nature
- Able to work individually and as part of a team
- Flexibility to work weekends, mornings and evenings within a shift pattern
- Branded hotel background with previous use of Opera Front Office PMS & Marsha, the global reservations system would be an advantage.
Work Perks of being a Front Office Associate
- Annual passes to attend any of our 21 venues
- Discounted food & ARC days out
- Cycle to work scheme
- Holiday allowance increasing with length of service up to 28 days
- Company life assurance scheme
- Discretionary group annual bonus schemes to reward your hard work
- Support with study through our study assistance schemes
- And so much more…
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
Front Office Associate in Lingfield employer: Arena Racing Corporation Limited
Lingfield Park Marriott Hotel & Country Club is an exceptional employer, offering a vibrant work culture where teamwork and individual contributions are celebrated. With a focus on employee growth, we provide numerous opportunities for career progression, alongside attractive benefits such as annual passes to our venues, discounted dining, and a supportive environment that values diversity and inclusion. Nestled in the picturesque Surrey countryside, our location not only enhances your work experience but also allows you to enjoy the beauty of England while working in a dynamic hospitality setting.
Contact Details:
Arena Racing Corporation Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Associate in Lingfield
✨Tip Number 1
Get to know the hotel! Familiarise yourself with Lingfield Park Marriott and its offerings. When you walk in for an interview, being able to chat about the hotel’s amenities or nearby attractions shows your genuine interest and can set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of scenarios where you’ve gone above and beyond for a customer. Share these stories during your interview to highlight your experience and approachability.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front office role. Make sure you’re dressed smartly and professionally for your interview. It shows that you respect the company and are serious about the position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Front Office Associate in Lingfield
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight any customer-facing roles you've had in the past. We love seeing how your experience aligns with our need for excellent communication and time management skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Front Office Associate role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lingfield Park Marriott Hotel & Country Club.
How to prepare for a job interview at Arena Racing Corporation Limited
✨Know the Company Inside Out
Before your interview, take some time to research Lingfield Park Marriott Hotel & Country Club. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office Associate, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to provide high-quality care and satisfaction, which is crucial for this role.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, flexibility, and handling difficult situations. Practising your responses can help you feel more confident during the interview. Remember, they want to see how you handle pressure and work with others, so be ready to share relevant stories.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Plus, it’ll boost your confidence as you walk into the room.
