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- Tasks: Lead the Front Office team, ensuring top-notch customer service and smooth hotel operations.
- Company: Join Hilton Garden Inn at Doncaster Racecourse, a vibrant venue with a rich history and diverse events.
- Benefits: Enjoy hotel discounts, complimentary golf, and up to 28 days annual leave!
- Why this job: Be part of a dynamic team in a unique setting, making lasting impressions on guests.
- Qualifications: 2+ years in a similar role, strong communication skills, and a passion for customer service.
- Other info: We embrace diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a passionate and knowledgeable Front Office Manager at the 154-bedroomed Hilton Garden Inn onsite at Doncaster Racecourse, this is the perfect role for an Assistant Front Office Manager or Reception Supervisor looking to taken the next step in their career!
At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
Who is Doncaster Racecourse and the Hilton Garden Inn?
Home to the world’s oldest classic horse race, the St. Leger, Doncaster Racecourse is a unique multipurpose venue welcoming over 500,000 guests to over 35 fixtures each year and a full events calendar hosting events such as Weddings, Conferences, Boxing, Summer Crafting, Classic Car Show, Antiques Fayres and lots more.
If that’s not enough, we also have on-site The Hilton Garden Inn boasting 154 bedrooms, 2 conference and exhibition suites, a banqueting site, Restaurant and Bar. This is a popular addition to many racegoers and the perfect facility for guests visiting Doncaster on both leisure and business. Part of a multinational hotel chain of over 500 hotels with a reputation that proceeds it, the Hilton Garden Inn Hotel ticks all the boxes.
Work Perks of being a Front Office Manager with us at ARC…
- 2 Annual Members passes, giving access to over 1500 racedays
- Hotel Discounts and Complimentary Golf at our venues
- Discounts across the Hilton chain
- Annual leave starting at 22 days increasing up to 28 in line with length of service
- Pension & Group life assurance schemes
- Healthshield – including 24hr GP & EAP
About the role:
The successful Front Office Manager will oversee the day to day running of the Front Office hotel operation, including reception and nights, to ensure accurate and customer focused de-livery of our service standards while exceeding brand expectations and maximise our reputation, revenue and profitability across all areas in line with budget expectations.
The Front Office Manager will lead your team to deliver lasting impressions to our guests whilst consistently achieving our Hilton brand standards to ensure they re-turn time and time again.
You will be a confident communicator with the ability to lead and develop your team, be a role model and ensure they are always friendly, helpful, smart and presentable with a passion to give excellent customer service.
The person we are looking for as a Front Office Manager has…
- Essential- Minimum of 2years’ experience as Front Office Manager/Head Receptionist
- Essential- Knowledge of hotel systems and software (ONQ experience preferred)
- A sound knowledge of rooms sales & revenue management
- Exceptional communication skills with the ability to work both individually and in a team
- Excellent customer service skills with a customer focused outlook
- Computer literate with an eye for detail
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
The Grandstand
Doncaster
South Yorkshire
DN2 6BB
#J-18808-Ljbffr
Front Office Manager - Hilton Garden Inn employer: Arena Racing Corporation Limited
Contact Detail:
Arena Racing Corporation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - Hilton Garden Inn
✨Tip Number 1
Familiarise yourself with the Hilton brand standards and values. Understanding what makes Hilton unique will help you align your experience and skills with their expectations during the interview.
✨Tip Number 2
Network with current or former employees of Hilton Garden Inn or similar establishments. They can provide valuable insights into the company culture and what it takes to succeed in the role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your leadership and customer service skills. Highlight situations where you exceeded guest expectations or improved team performance.
✨Tip Number 4
Research the local area, especially Doncaster Racecourse and its events. Showing knowledge about the venue and its significance can set you apart as a candidate who is genuinely interested in the role.
We think you need these skills to ace Front Office Manager - Hilton Garden Inn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in front office management or similar roles. Emphasise your knowledge of hotel systems and customer service skills, as these are crucial for the Front Office Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Hilton brand. Mention specific experiences that demonstrate your leadership abilities and commitment to excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your communication skills, team leadership experience, and familiarity with revenue management. These are essential qualities for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in the hospitality industry.
How to prepare for a job interview at Arena Racing Corporation Limited
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what excites you about working in a hotel environment, especially at a venue as unique as Doncaster Racecourse.
✨Demonstrate Leadership Skills
As a Front Office Manager, you'll need to lead a team effectively. Prepare to discuss your previous experiences in managing teams, how you motivate staff, and any strategies you've used to ensure excellent customer service.
✨Familiarise Yourself with Hotel Systems
Since knowledge of hotel systems like ONQ is preferred, take some time to research these systems before your interview. Being able to discuss your experience with similar software will show that you're prepared and knowledgeable.
✨Prepare for Customer Service Scenarios
Think of potential customer service challenges you might face in this role and how you would handle them. Be ready to share examples from your past experiences where you successfully resolved issues or exceeded guest expectations.