Racing Sales Office Manager - North in Doncaster

We are looking for a passionate and knowledgeable Racing Sales Office Manager to join our team! Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work! Our success is a team effort which is why we offer great opportunities for growth, development and career progression.

What is ARC? We embrace diversity. We develop our people. We care for our visitors. We think about our impact. We are proud of our sport.

Work Perks of being a Racing Sales Office Manager:

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Cycle to work scheme
• Holiday allowance increasing with length of service up to 28 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Support with study through our study assistance schemes

About the role: Based at the Northern Sales Hub in Doncaster, this role supports sales activity across seven racecourses and five greyhound tracks. The Racing Sales Office Manager is responsible for the effective day-to-day management of the Racing Sales Office, predominantly leading on sales administration processes, ensuring systems, data, and reporting are accurate and well-maintained for 12 venues. Working closely with the Racing Sales Manager North, the role coordinates team activity to ensure outbound calls, enquiries, bookings, and client accounts are managed efficiently, consistently, and in line with group standards. By driving disciplined processes and system integrity, the role supports effective sales activity and maximises revenue delivery.

Responsibilities of a Racing Sales Office Manager:

• Exercise leadership responsibility for the Sales Administrator, Annual Membership Coordinator and Sales Revenue Controller
• Prioritise and coordinate workload, staffing rotas, casual support team management, remuneration submissions and employee expenses
• Set targets and expectations, monitor progress, proactively address performance and act as a role model promoting professionalism, accuracy and accountability

2. Systems, Processes & Compliance

• Overall ownership and management of the CRM system (EMS), ensuring data accuracy, compliance and effective use
• Manage online sales platforms including racecourse and greyhound websites and Seat Unique
• Oversee integration, training, SOPs and contract management, ensuring accuracy, timely execution and GDPR compliance

3. Commercial Support & Revenue Focus

• Support Sales Executives with outbound sales activity and revenue maximisation across all streams (including EVH and sponsorship) through upselling and cross-selling
• Manage the annual membership budget, develop initiatives to drive sales growth and apply sales incentives
• Drive team activity including calls, enquiries and follow up, ensuring adherence to customer journey targets and alignment with sales objectives
• Promote a productive, collaborative environment encouraging high performance and accountability
• Work closely with the Racing Sales Manager North to deliver objectives
• Attend and support meetings, communicate actions, and deputise as required including overseeing the EVH Hub
• Ensure exceptional service standards across the sales office

The person we are looking for as a Racing Sales Office Manager has:

• Experience working across multi-venue or multi-site operations (e.g., racecourses, events, leisure, hospitality)
• Prior involvement in membership management and budget-holding responsibilities
• Experience attending or supporting senior-level meetings (Sales & Marketing) or contributing to strategic discussions
• Familiarity with event-related revenue streams (e.g., EVH, sponsorship)
• Ability to develop and maintain SOPs and operational processes
• Ability to thrive in fast-paced environments with high activity levels (calls, enquiries, follow-ups)
• Confidence in supporting sales teams to meet targets and objectives

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.