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- Tasks: Lead the Front Office team, ensuring a warm welcome and smooth guest experiences.
- Company: Join the Hilton Garden Inn at Doncaster Racecourse, a vibrant venue with rich history.
- Benefits: Enjoy hotel discounts, annual leave, health benefits, and complimentary golf.
- Why this job: Be part of a dynamic team in a unique setting, making every guest's stay memorable.
- Qualifications: Customer service experience and a positive attitude are essential.
- Other info: Diverse and inclusive workplace committed to your growth and development.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a passionate and knowledgeable Front Office Supervisor. At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
Who is Doncaster Racecourse and the Hilton Garden Inn? Home to the world’s oldest classic horse race, the St. Leger, Doncaster Racecourse is a unique multipurpose venue welcoming over 500,000 guests to over 35 fixtures each year and a full events calendar hosting events such as Weddings, Conferences, Boxing, Summer Crafting, Classic Car Show, Antiques Fayres and lots more. If that’s not enough, we also have on-site The Hilton Garden Inn boasting 154 bedrooms, 2 conference and exhibition suites, a banqueting site, Restaurant and Bar. This is a popular addition to many racegoers and the perfect facility for guests visiting Doncaster on both leisure and business.
Part of a multinational hotel chain of over 500 hotels with a reputation that precedes it, the Hilton Garden Inn Hotel ticks all the boxes.
Work Perks of being a Front Office Supervisor with us at ARC:
- 2 Annual Members passes, giving access to over 1500 racedays
- Hotel Discounts and Complimentary Golf
- Annual leave starting at 22 days increasing up to 28 in line with length of service
- Pension & Group life assurance schemes
- Healthshield – including 24hr GP & EAP
About the role:
Supporting the Front Office team, the Receptionist role will help manage the reception desk, providing a warm and welcoming service to all guests from arrival to departure, whilst ensuring all administrative work requirements are completed as per Hilton standards. You will deal with incoming calls, taking of messages, using the online system, setting wake up calls and ‘Do not Disturb’ where appropriate. Allocating rooms correctly and entering them into the computer system. Handle and be responsible for all monies paid into reception, plus floats ensuring all monies are accounted for and there are no discrepancies. You will also support the F&B team by trying to upsell the restaurant and taking reservation bookings, as well as being a great team player and supporting the wider hotel when necessary.
Please note- Although shifts are predominantly 6am-2.30pm or 2pm-10.30pm, on occasion 10pm-6.30am shifts will be required. This role will require a DBS.
The person we are looking for as a Front Office Supervisor has:
- Previous experience in a customer-focused industry
- Previous experience within a hotel reception is a distinct advantage
- Educated to at least GCSE level or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
Front Office Supervisor (Hilton Garden Inn) in Doncaster employer: Arena Racing Corporation Limited
Contact Detail:
Arena Racing Corporation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor (Hilton Garden Inn) in Doncaster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on that perfect Front Office Supervisor role at Hilton Garden Inn.
✨Tip Number 2
Prepare for those interviews! Research common questions for front office roles and practice your responses. Show off your customer service skills and how you can bring a positive attitude to the team.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you walk into that interview – it shows you care about the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with us at ARC, so keep an eye out for that Front Office Supervisor position!
We think you need these skills to ace Front Office Supervisor (Hilton Garden Inn) in Doncaster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about being a Front Office Supervisor and how you can contribute to our team at ARC.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and hotel reception. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us get a quick grasp of what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at ARC.
How to prepare for a job interview at Arena Racing Corporation Limited
✨Know the Company Inside Out
Before your interview, take some time to research ARC and the Hilton Garden Inn. Understand their values, mission, and the unique experiences they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office Supervisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your commitment to delivering high-quality service, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations you might face at the reception desk, like handling a complaint or managing a busy check-in period. Practising your responses will help you feel more confident during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and professionally, reflecting the standards of the Hilton brand. Also, make sure to arrive on time—this shows respect for the interviewer's schedule and highlights your reliability, a key trait for a supervisory role.