At a Glance
- Tasks: Coordinate exciting events and hospitality at Hereford Racecourse, ensuring everything runs smoothly.
- Company: Join a vibrant team at Hereford Racecourse, where every day is unique and engaging.
- Benefits: Enjoy annual passes, hotel discounts, generous leave, and funded training opportunities.
- Other info: Diverse and inclusive workplace committed to making everyone feel valued and heard.
- Why this job: Be the key contact for thrilling race days and community events while building strong client relationships.
- Qualifications: Organised, proactive, and a confident communicator; sales experience is a plus but not essential.
The predicted salary is between 12 - 15 £ per hour.
- We're looking for a highly organised and customer-focused
- Part‑time
Business Coordinator to join Hereford Racecourse this September.
This is an exciting opportunity for someone who thrives in a fast‑paced environment and enjoys bringing people, projects and events together.
As the key on‑site commercial contact, you'll work closely with our sales, operations and delivery teams to ensure every race day and non‑race day event runs seamlessly.
From coordinating hospitality bookings and supporting valued clients to showcasing the venue and working with the local community, no two days are the same.
If you're a proactive problem‑solver with outstanding communication skills and a passion for delivering exceptional customer experiences, we'd love to hear from you.
Key Responsibilities
- Acting as the main on‑site contact for commercial racing and non‑racing events.
- Coordinating event and hospitality bookings from final confirmation through to successful delivery.
- Building strong relationships with clients, acting as their trusted point of contact throughout the planning process.
- Working closely with sales, operations and delivery teams to ensure every event is executed to the highest standard.
- Managing direct enquiries and ensuring clear communication between all stakeholders.
- Supporting accurate invoicing and payment processes in partnership with the finance team.
- Delivering professional venue show rounds to prospective clients.
- Maintaining high-quality site collateral and ensuring business systems are kept up to date.
- Supporting the General Manager with commercial initiatives and representing the racecourse within the local community.
About you
- Highly organised with excellent time management.
- Confident communicator with strong relationship‑building skills.
- Proactive, positive and detail‑oriented.
- Calm under pressure with a commitment to great service.
- Sales experience is desirable but not essential.
Benefits
- 2 Annual Members’ passes giving access to over 1,500 racedays
- Hotel discounts and complimentary golf
- Annual leave starting at 22 days, rising to 28 with service
- Pension & group life assurance schemes
- Healthshield – including 24/7 GP access & EAP
- Funded training & development opportunities
• …and plenty more!
EEO Statement
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
We welcome people from all backgrounds, ethnicities, cultures, and experiences.
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions.
We are committed to making a consistent, top‑down effort to be role models on what diversity, inclusion and belonging means in society.
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Business Coordinator employer: Arena Racing Corporation Limited
Arena Racing Corporation Limited is an exceptional employer, offering a dynamic work environment in the heart of Birmingham. With a strong focus on personal development and employee well-being, ARC provides generous leave benefits and performance bonuses, ensuring that team members feel valued and supported. The collaborative culture fosters meaningful relationships within the racing community, making it an ideal place for those passionate about enhancing the race day experience.
Contact Details:
Arena Racing Corporation Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Coordinator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Arena Racing Corporation Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Arena Racing Corporation Limited and let us see your personality shine through!
We think you need these skills to ace Business Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Arena Racing Corporation Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Arena Racing Corporation Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Arena Racing Corporation Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Arena Racing Corporation Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Arena Racing Corporation Limited will surely appreciate.
