Casual F&B Team Member (Wolverhampton Holiday Inn)

We are recruiting for a Casual Food and Beverage (F&B) Team member to join our team at Wolverhampton Racecourse and Holiday Inn!

Hourly Rate: National Minimum Wage.

We’re looking for an enthusiastic, customer-focused individual to join our team as a casual Food & Beverage Team Member.

This exciting and varied role offering the chance to work in a lively, fast-paced hospitality environment, ensuring our guests enjoy the very best experience.

About the Role

You’ll play a key part in delivering excellent service across our hotel bar.

Key Responsibilities may include:

• Serve customers in a friendly, professional and efficient manner at all times.
• Checking guests into the breakfast service.
• Advise guests on available products and promotions, ensuring a welcoming atmosphere.
• Set up, clean and maintain bars, tables and service areas with appropriate stock, glassware, and condiments.
• Take and process food and drink orders accurately using the tills and POS systems.
• Serve beverages, including wines and spirits, in accordance with licensing laws.
• Maintain cleanliness and hygiene in all work and public areas, following Health & Safety and COSHH guidelines.
• Support with stock rotation, waste recording, and basic cleaning duties before, during and after service.
• Handle cash and card payments securely and accurately.

Skills & Qualities

We’re looking for individuals who:

• Are smart, polite, professional and well presented.
• Have excellent communication and customer care skills.
• Are flexible, adaptable and team-oriented.
• Demonstrate a passion for quality service and attention to detail.
• Possess good numerical and literacy skills.
• Can work under pressure while maintaining a positive attitude.
• Act with honesty and integrity at all times.

What is casual work?

Casual work is a great solution as it enables you to work flexibly around other commitments in your life. Once you have registered your interest, we will contact you in advance to offer you department based shifts at racedays or hospitality functions. There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar. Positions will be allocated on the day as part of the briefing.

Work Perks of being a Casual Steward with us at ARC…

• Flexible working – happy to work with you on the hours you can and want to do
• opportunities to receive training and work experience across a range of business areas
• up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply)

And so much more…

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.

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