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- Tasks: Manage IT operations and support for exciting events at our racing venues.
- Company: Join the UK's largest horse racing group with a vibrant culture.
- Benefits: Enjoy competitive leave, health plans, and discounts on race days.
- Why this job: Be part of a dynamic team in a thrilling entertainment environment.
- Qualifications: Experience in IT support and strong organisational skills required.
- Other info: Opportunities for growth and a diverse, inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
About us
Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work! Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.
About the role
We are looking for an Operational IT Manager to join our IT team. Based at Windsor racecourse with regular travel across our sites, the Operational IT Manager will support the Head of IT with all aspects of IT Systems in an operational environment, planning, delivering race day and event operations, operational matters, end user support, process documentation, service desk & asset management & Engineer team rota. The successful candidate will also provide operational management support to the Head of IT, acting as deputy when appropriate.
Key Responsibilities for the role
- Manage IT rotas, engineer scheduling and support coverage ensuring 24 / 7, 365 coverage.
- Personal presence at feature and premium raceday’s / events.
- Create & maintain IT documentation, policies, SOP and best practice guides.
- Maintain and monitor asset management and IT inventory tracking.
- Assist with overseeing IT Helpdesk functionality meeting SLAs; end user management.
- Coordinate project delivery and provide support to the engineer team in all aspects of ARC IT according to the processes already in place.
- Act as deputy to the Head of IT for escalation & holiday / absence cover.
- Build on relationships with existing established suppliers and partners to deliver appropriate resolutions, quickly and efficiently.
- Work with the Engineers to deliver internal training and coaching to staff / teams to maximise software utilisation (e.g. Sharepoint, Ticketing).
- Involvement with new project and system incorporation / deliverability.
- Budgeting, keeping within the IT Budget for hardware support, internet lines, subscriptions etc.
- Procurement of hardware; screens, PC, phones etc.
- Provide project oversight, ensuring engineers follow consistent processes.
About You
- Experience in IT support / engineering with demonstrable project coordination skills.
- The incumbent will need to understand the complexities of delivering operational IT systems in a unique environment and be able to think on their feet and react to fast moving situations.
- The ability and desire to meet seasonal / irregular work demands.
- Strong organisational, documentation and process improvement ability.
- Excellent communication skills, able to easily liaise with stakeholders across the business in an appropriate and positive fashion being mindful that this well established and respected team is a key service delivery to the wider business.
- Positive leadership potential with ability to develop further.
- Full UK driving licence essential.
Desirable:
- Experience of Office 365 administration, understanding of networking (switches / VLANs / WANs).
- Telephony (lines & equipment) experience.
What ARC can offer you:
- 2 Annual Members badges, giving access to over 500 race days, as well as discounts on hospitality & room rates at ARC venues.
- Annual leave entitlement starting at 22 days plus bank and public holidays- increasing on your work anniversaries up to 28 days!
- Company life assurance scheme.
- Employee Health Cash Plan.
- Cycle to work scheme.
- And so much more!
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today. At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Operational IT Manager in Windsor employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational IT Manager in Windsor
✨Tip Number 1
Network like a pro! Reach out to current employees at Arena Racing Company on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the unique environment of operational IT. Brush up on your knowledge of IT systems, especially those relevant to events and racing, so you can impress them with your expertise.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share examples of how you've tackled challenges in fast-paced situations, as this role demands quick thinking and adaptability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Arena Racing Company.
We think you need these skills to ace Operational IT Manager in Windsor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operational IT Manager role. Highlight your IT support experience, project coordination skills, and any relevant technical knowledge to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our needs. Don’t forget to mention your ability to handle fast-paced environments and your leadership potential.
Showcase Your Communication Skills: Since you'll be liaising with various stakeholders, it's important to demonstrate your excellent communication skills in your application. Use clear and concise language, and make sure to convey your enthusiasm for working in a team-oriented environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Arena Racing Company
✨Know Your IT Stuff
Make sure you brush up on your IT support and engineering knowledge, especially around operational systems. Familiarise yourself with the specific technologies mentioned in the job description, like Office 365 and networking concepts. This will help you answer technical questions confidently.
✨Showcase Your Project Coordination Skills
Be ready to discuss your experience with project coordination. Think of examples where you've successfully managed IT projects or coordinated teams. Highlight your ability to think on your feet and react quickly to changing situations, as this is crucial for the role.
✨Demonstrate Strong Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly and positively. Prepare to share examples of how you've effectively communicated with different teams in the past, especially in high-pressure environments.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the role and the company. This shows your genuine interest and helps you understand if the position aligns with your career goals. Ask about the team dynamics, upcoming projects, or how they measure success in the role.
