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- Tasks: As a Tote Operator, you'll manage betting transactions and ensure customer satisfaction.
- Company: Join ARC at Central Park Greyhound Stadium, where we prioritise our visitors and the sport.
- Benefits: Enjoy annual venue passes, discounted food, holiday allowance, and study support.
- Why this job: Be part of an exciting team, learn about betting, and make a positive impact.
- Qualifications: Must be 18+, with strong interpersonal skills and a focus on customer service.
- Other info: We celebrate diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for passionate and knowledgeable Tote Operators to join Central Park Greyhound Stadium. There are 3 positions available for this role.
Work Perks of being a Tote Operator:
- Annual passes to attend any of our 21 venues
- Discounted food & ARC days out
- Cycle to work scheme
- Holiday allowance increasing with length of service up to 28 days
- Company life assurance scheme
- Discretionary group annual bonus schemes to reward your hard work
- Support with study through our study assistance schemes
- And so much more
Responsibilities:
- Gain and maintain an excellent knowledge of the various types of bets and minimum spends.
- Prepare to receive customers by setting up cash and betting terminal.
- Manage cash transactions following correct procedure, taking great care so monies balance.
- When taking bets clarify with customer ensuring correct bet has been placed as bets cannot be rectified after race.
- Effective operation of both static terminals and hand-held terminals for table service.
- Safeguard cash by adhering to security procedures.
- Reconciling cash by completing cash report.
- Safeguard transactions by verifying identity to ensure no under 18's are involved in the gambling process.
- Always be vigilant to Challenge 21 policy and recording findings following company guidelines.
- Always work within the guidelines and regulations of the Gambling Commission with particular attention to vulnerable persons and money laundering.
- Create a positive impression and be attentive and responsive to customer needs.
- Work in a timely manner so race time constraints are met and optimal betting time is achieved.
About the role:
The Tote Operator will be able to deliver customer betting transactions in accordance with the company policies and procedures and Gambling Commission Regulations. Due to licensing restrictions all persons applying for this role must be aged 18 years or over.
The person we are looking for as a Tote Operator has:
- High level of interpersonal skills.
- Personable
- Works well under pressure.
- Customer service focused (internal and external).
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Tote Operator employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tote Operator
✨Tip Number 1
Familiarise yourself with the different types of bets and their minimum spends before your interview. This knowledge will not only impress us but also show your genuine interest in the role and the betting process.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. Being personable and attentive is key to succeeding as a Tote Operator, so demonstrating these skills during your interactions with us will set you apart.
✨Tip Number 3
Understand the importance of security procedures and the Challenge 21 policy. Being able to discuss how you would handle age verification and safeguarding transactions will show us that you take these responsibilities seriously.
✨Tip Number 4
Be prepared to discuss how you work under pressure. Think of examples from past experiences where you successfully managed time constraints or high-stress situations, as this is crucial for meeting race time deadlines.
We think you need these skills to ace Tote Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tote Operator. Familiarise yourself with the types of bets and customer service expectations outlined in the job description.
Tailor Your CV: Highlight relevant experience in customer service and cash handling on your CV. Use specific examples that demonstrate your interpersonal skills and ability to work under pressure, as these are key traits for this role.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention why you want to work at Central Park Greyhound Stadium and how your skills align with their values and mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Arena Racing Company
✨Know Your Bets
Familiarise yourself with the different types of bets and minimum spends before the interview. Being able to discuss these confidently will show your passion and knowledge about the role.
✨Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your interpersonal skills and ability to work under pressure, as these are crucial for a Tote Operator.
✨Understand Security Procedures
Be ready to discuss the importance of safeguarding cash and adhering to security procedures. Showing that you understand the significance of these protocols will demonstrate your commitment to the role.
✨Emphasise Teamwork
Since you'll be part of a team, think of instances where you've successfully collaborated with others. This will illustrate your ability to work well within a team environment, which is essential for meeting race time constraints.
