At a Glance
- Tasks: Oversee hotel operations at night, ensuring exceptional guest service and smooth communication.
- Company: Lingfield Park Resort, a vibrant and inclusive hospitality environment.
- Benefits: Annual venue passes, discounted food, and a commitment to diversity and inclusion.
- Other info: Flexible night shifts with opportunities for personal growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on guest experiences during the night.
- Qualifications: Previous hotel experience, strong knowledge of Opera PMS, and supervisory skills.
The predicted salary is between 30000 - 40000 € per year.
Lingfield Park Resort is looking for an experienced and professional Night Senior Supervisor to join our Front Office team. This is a key overnight role responsible for overseeing the smooth operation of the hotel during night shifts, ensuring exceptional guest service standards are maintained, and supporting the wider hotel operation out of hours. The successful candidate must have previous experience using Opera PMS, as this is essential for the role.
Main Responsibilities
- Overseeing the hotel operation during night shifts and acting as the senior point of contact on site
- Delivering a high standard of guest service and ensuring a positive guest experience at all times
- Managing late check‑ins, early departures, guest enquiries, and complaints professionally
- Completing night audit procedures accurately using Opera PMS
- Preparing daily reports and ensuring all financial procedures are completed correctly
- Supervising and supporting the night team during shifts
- Ensuring hotel security procedures are followed and maintaining a safe environment for guests and staff
- Liaising with other departments to ensure smooth communication and operations
- Handling emergency situations calmly and professionally when required
- Ensuring Marriott and company standards are consistently maintained
What We’re Looking For
- Previous hotel Front Office experience
- Strong working knowledge of Opera PMS (essential)
- Previous supervisory experience within hospitality
- Excellent communication and organisational skills
- Ability to work independently and make decisions confidently during overnight shifts
- Strong attention to detail and problem‑solving skills
- Professional appearance and manner
- Flexibility to work nights, weekends, and bank holidays
We will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top‑down effort to be role models on what diversity, inclusion and belonging means in society.
Night Senior Supervisor in Surrey employer: Arena Racing Company
Lingfield Park Resort is an exceptional employer that prioritises a supportive and inclusive work culture, offering its Night Senior Supervisors the opportunity to thrive in a dynamic environment. With benefits such as annual passes to our 21 venues and discounted food, we ensure our team members feel valued and rewarded. Our commitment to employee growth and diversity fosters a workplace where everyone can contribute meaningfully and develop their careers in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Senior Supervisor in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Lingfield Park Resort or similar venues. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Opera PMS skills. Since it's essential for the Night Senior Supervisor role, being able to discuss your experience confidently will show you're the right fit for the team.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples from your past experiences where you handled guest complaints or emergencies effectively. This will demonstrate your ability to maintain high service standards under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Lingfield Park Resort.
We think you need these skills to ace Night Senior Supervisor in Surrey
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous hotel Front Office experience and any supervisory roles you've held. We want to see how your background aligns with the Night Senior Supervisor position, so don’t hold back!
Get Familiar with Opera PMS:Since a strong working knowledge of Opera PMS is essential for this role, mention any specific experiences you have with it. If you’ve tackled night audits or managed guest enquiries using the system, let us know!
Communicate Clearly:Your communication skills are key in this role, especially when managing late check-ins or handling complaints. Use your application to demonstrate how you’ve effectively communicated in past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Night Senior Supervisor role. Plus, it’s super easy!
How to prepare for a job interview at Arena Racing Company
✨Know Your Opera PMS Inside Out
Since the role requires strong knowledge of Opera PMS, make sure you brush up on its features and functionalities. Familiarise yourself with common tasks like managing check-ins and audits, so you can confidently demonstrate your expertise during the interview.
✨Showcase Your Guest Service Skills
Prepare examples of how you've delivered exceptional guest service in previous roles. Think about specific situations where you handled complaints or ensured a positive experience, as this will highlight your ability to maintain high standards during night shifts.
✨Demonstrate Leadership Experience
As a Night Senior Supervisor, you'll be overseeing a team. Be ready to discuss your previous supervisory experiences, focusing on how you supported your team and managed operations effectively. This will show that you're capable of leading during those crucial overnight hours.
✨Prepare for Emergency Scenarios
Given the nature of the role, it's important to be prepared for emergency situations. Think through how you would handle various scenarios calmly and professionally, and be ready to share these strategies during your interview to showcase your problem-solving skills.
