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- Tasks: Assist with group and event bookings, maximising revenue opportunities.
- Company: Join the Hilton Garden Inn at Doncaster Racecourse, a vibrant venue for events and hospitality.
- Benefits: Enjoy hotel discounts, annual leave, and health perks like 24hr GP access.
- Why this job: Be part of a dynamic team in a diverse environment with exciting growth opportunities.
- Qualifications: Strong communication skills and ability to thrive under pressure are essential.
- Other info: We embrace diversity and support applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a passionate and knowledgeable Reservations Assistant to join our exciting hotel! At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
Home to the world’s oldest classic horse race, the St. Leger, Doncaster Racecourse is a unique multipurpose venue welcoming over 500,000 guests to over 35 fixtures each year and a full events calendar hosting events such as Weddings, Conferences, Boxing, Summer Crafting, Classic Car Show, Antiques Fayres and lots more. If that’s not enough, we also have on-site The Hilton Garden Inn boasting 154 bedrooms, 2 conference and exhibition suites, a banqueting site, Restaurant and Bar. This is a popular addition to many racegoers and the perfect facility for guests visiting Doncaster on both leisure and business.
About the role: As Reservations Agent, and supporting the Revenue & Reservations Manager, you will work with large groups, conference bookings and event bookings, working alongside the General Manager to agree rates. The Reservations Assistant will interact frequently with customers and guests to learn about their needs and develop relationships from which to earn repeat and expanded business.
Responsibilities for the successful Reservations Agent include (but not limited to):
- Maximise all Group, Conference, and Event revenue opportunities
- Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
- Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
- Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member
- Work closely with the Sales Manager to generate high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Organise hotel promotional activities
- Support and cover reception shifts in line with the business needs. Covering sickness and annual leave of the dedicated Reception Team if required
The person we are looking for as a Reservations Agent has:
- Good interpersonal, organizational and communication skills.
- Good team player.
- Able to work under pressure and deal with stressful situations during busy periods.
- Able to lead, provide guidance and develop team members.
- Knowledgeable and skilled in crisis management.
- Innovative self-starter with high motivation.
Work Perks of being a Reservations Agent with us at ARC:
- 2 Annual Members passes, giving access to over 1500 racedays
- Discount across the Hilton Brands
- Hotel Discounts and Complimentary Golf
- Annual leave starting at 22 days increasing up to 28 in line with length of service
- Pension & Group life assurance schemes
- Healthshield – including 24hr GP & EAP
- and so much more!
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!
At ARC, we’re committed to building a diverse, inclusive, and equitable workplace. We welcome applicants from all backgrounds and do not discriminate based on age, disability, gender, race, religion, or any other protected characteristic. If you need any adjustments to take part in the application or interview process, please let us know – we’re happy to help. We believe diversity makes us stronger, and we’re working hard to create an environment where everyone feels safe, respected, and heard.
Reservations Agent employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the local market and competitors. Understanding what sets Doncaster Racecourse and Hilton Garden Inn apart will help you articulate how you can contribute to their success during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully built relationships in previous roles. This is crucial for a Reservations Agent, as you'll be interacting frequently with customers and guests.
✨Tip Number 3
Be ready to discuss your experience with crisis management. The role requires someone who can handle stressful situations, so having specific examples of how you've navigated challenges will set you apart.
✨Tip Number 4
Demonstrate your enthusiasm for the hospitality industry. Research recent events at Doncaster Racecourse and the Hilton Garden Inn, and be prepared to share your thoughts on how you could enhance guest experiences.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reservations Agent. Highlight your relevant experience in customer service, event management, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your interpersonal, organisational, and communication skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the company’s values. Mention specific examples of how you can contribute to the team and enhance guest experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Arena Racing Company
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your passion for customer service and how you enjoy creating memorable experiences for guests.
✨Demonstrate Your Interpersonal Skills
As a Reservations Agent, strong communication is key. Be prepared to discuss how you've successfully built relationships with customers in the past. Use specific examples to illustrate your ability to connect with people and understand their needs.
✨Prepare for Scenario Questions
Expect questions that assess your crisis management skills and ability to work under pressure. Think of scenarios where you had to handle difficult situations or manage multiple tasks simultaneously, and be ready to explain how you navigated those challenges.
✨Research the Company and Its Values
Familiarise yourself with ARC and Hilton Garden Inn's values and mission. Understanding their commitment to diversity and customer service will help you align your answers with what they are looking for in a candidate.
