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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service at exciting racecourses.
- Company: Join one of the UK's leading racecourse groups with a vibrant atmosphere.
- Benefits: Flexible hours, competitive pay, and opportunities for extra shifts.
- Why this job: Be part of thrilling race-day experiences while developing your hospitality skills.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Supportive team environment with room for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
This is a casual, flexible position focused on managing restaurant and hospitality areas within ARC’s Midlands Racecourses (Uttoxeter, Worcester & Wolverhampton Racecourses). As a restaurant and hospitality manager, you’ll take ownership of service delivery, team performance, and operational efficiency across your designated area.
What You’ll Do
- Lead, motivate, and support your team to deliver consistent, high-quality service.
- Ensure every guest receives a warm welcome and professional, attentive experience.
- Brief, train, and develop team members so they’re confident and event-ready.
- Manage staffing levels, break schedules, and shift planning on the day.
- Maintain stock levels, assist with rotation, and minimise wastage.
- Uphold excellent standards of cleanliness and compliance across Health & Safety, COSHH, and licensing requirements.
- Resolve customer queries or complaints promptly and professionally.
- Create a positive, energetic atmosphere for both guests and staff.
- Drive sales, upselling opportunities, and overall business performance.
- Delegate tasks clearly to ensure smooth, efficient service delivery.
What We’re Looking For
- Proven experience in retail or hospitality management within fast-paced environments.
- Confident leadership skills with the ability to inspire and support diverse teams.
- Excellent communication and customer service standards.
- Flexible, adaptable, and committed to delivering first-class experiences.
- Strong problem-solving skills and the ability to handle challenges calmly.
- Professional, well-presented, and guest-focused at all times.
- Experience using tills and PDQ machines.
- Comfortable working outdoors in all weather conditions.
Desirable Experience
- Background in premium F&B, events, or restaurant management.
- Knowledge of licensing, food hygiene, and health & safety regulations.
- Personal Licence Holder (advantageous).
- Strong organisation, planning, and systems skills.
- Track record of increasing sales and improving operational standards.
- Natural ability to motivate teams and encourage positive working culture.
Why Work With Us?
- Be part of the excitement at many of our Midlands vibrant racecourses.
- Casual, flexible hours—perfect for fitting around other commitments.
- Competitive pay with opportunities for extra shifts and development.
- Join a supportive, enthusiastic team within one of the UK’s leading racecourse groups.
How to Apply
Apply now and help us deliver unforgettable race-day moments.
Casual Hospitality & Restaurant Manager in London employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Hospitality & Restaurant Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at racecourses or similar venues. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show up in person! If you’re nearby, pop into the racecourses and introduce yourself. Bring your CV and express your interest in the Casual Hospitality & Restaurant Manager role. It’s a great way to make a memorable first impression.
✨Tip Number 3
Prepare for interviews by practising common questions related to team management and customer service. Think of examples from your past experiences that showcase your leadership skills and problem-solving abilities. We want to see your personality shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our vibrant team at the racecourses.
We think you need these skills to ace Casual Hospitality & Restaurant Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm for delivering top-notch service and creating memorable guest experiences.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Arena Racing Company
✨Know the Venue
Before your interview, take some time to research the racecourses you'll be managing. Familiarise yourself with their atmosphere, customer demographics, and any recent events. This will show your genuine interest in the role and help you tailor your answers to fit the specific environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in fast-paced environments. Think about times when you motivated staff or resolved conflicts. Highlighting these experiences will demonstrate your ability to inspire and support a diverse team, which is crucial for this role.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering high-quality service. Share specific instances where you went above and beyond for customers or handled complaints effectively. This will illustrate your commitment to creating a positive experience for guests, which is key in hospitality.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've faced challenges in previous roles and how you overcame them. Whether it was managing staffing issues or dealing with unexpected situations, showcasing your calm and effective problem-solving skills will resonate well with the interviewers.
