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- Tasks: Lead hospitality for race days and events, ensuring top-notch service and operational standards.
- Company: Join Arena Racing Company, a vibrant hub for leisure and entertainment across 21 venues.
- Benefits: Enjoy annual passes, discounted food, holiday allowance, and support for your studies.
- Why this job: Be part of a diverse team that values growth, service excellence, and community impact.
- Qualifications: Strong communication, organisational skills, and a positive attitude are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a passionate and knowledgeable Hospitality Manager to join Chepstow Racecourse, with regular travel to Ffos Las Racecourse.
About us
Arena Racing Company operates 21 venues, including horse racing, greyhound racing, golf courses, hotels, and events. We focus on leisure, entertainment, media production, and global distribution, offering a diverse and exciting workplace.
We value diversity, develop our people, care for visitors, consider our impact, and are proud of our sport.
Work Perks
- Annual passes to our venues
- Discounted food & ARC days out
- Cycle to work scheme
- Holiday allowance up to 28 days
- Company life assurance
- Discretionary annual bonus
- Support for studies
Role Overview
The Hospitality Manager oversees hospitality for race days and EVH events, developing and maintaining operational standards, driving growth through revenue, service, and cost management.
Responsibilities include:
- Planning staffing for race and non-race days
- Managing labour costs and stock levels
- Collaborating on food & beverage development
- Leading hospitality and EVH events
- Training staff to ensure quality service
- Coordinating event setup and administration
- Customer engagement and complaint resolution
- Ensuring professional appearance and conduct
- Safety, environmental, and financial compliance
Candidate Profile
- Excellent communication and organizational skills
- Ability to work under pressure
- Problem-solving skills
- Process-driven mindset
- Loyal, committed, positive attitude
We invite motivated individuals to join our journey and be part of our winning team. We are committed to diversity and inclusion, welcoming applicants from all backgrounds and ensuring equal opportunities.
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Hospitality Manager employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Familiarise yourself with the specific events and services offered at Chepstow and Ffos Las Racecourses. Understanding their unique offerings will help you demonstrate your knowledge and passion for the role during any discussions.
✨Tip Number 2
Network with current or former employees of Arena Racing Company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when engaging with the hiring team.
✨Tip Number 3
Prepare to discuss your experience in managing hospitality operations, particularly in high-pressure environments. Be ready to share specific examples of how you've successfully handled challenges in previous roles.
✨Tip Number 4
Showcase your commitment to diversity and inclusion in your conversations. Since the company values these principles, highlighting your own experiences and initiatives in this area can set you apart from other candidates.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hospitality Manager position. Tailor your application to highlight your relevant experience in hospitality management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, achievements, and skills that align with the job. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: Your cover letter should express your passion for the role and the company. Mention specific experiences that demonstrate your ability to manage hospitality operations effectively and how you can contribute to Chepstow Racecourse.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arena Racing Company
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your passion, whether it's a memorable event you managed or a unique service you provided.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully handled challenges in previous roles. This could include managing staffing issues on race days or resolving customer complaints effectively. Show them you can think on your feet!
✨Highlight Your Organisational Skills
As a Hospitality Manager, you'll need to juggle multiple tasks. Discuss your methods for planning and organising events, managing labour costs, and ensuring everything runs smoothly. Use specific examples to illustrate your process-driven mindset.
✨Emphasise Team Collaboration
Talk about your experience working with diverse teams, especially in high-pressure environments. Highlight how you’ve collaborated with others on food and beverage development or event setup, showcasing your ability to lead and train staff effectively.
