Hospitality in Sunderland

Hospitality in Sunderland

Sunderland Full-Time No home office possible
Arena Racing Company

At a Glance

  • Tasks: Join our team to serve customers and create a welcoming atmosphere at Sunderland Greyhound Stadium.
  • Company: Sunderland Greyhound Stadium is a vibrant venue offering exciting events and a dynamic work environment.
  • Benefits: Enjoy flexible hours, free meals on race days, and tickets to events while working with us.
  • Other info: We celebrate diversity and welcome applicants from all backgrounds.
  • Why this job: This role offers a chance to develop customer service skills in a fun, fast-paced setting.
  • Qualifications: No experience required; just bring your passion for quality service and a friendly attitude!

Sunderland Greyhound Stadium has an exciting opportunity for some casual Hospitality staff to join the team!

RESPONSIBILITIES:

  • Serve all customers in an efficient, professional and courteous manner at all times.
  • Ensure guests receive the highest standard of customer service at all times.
  • Be able to advise guests on all products available within the venue.
  • To promote a happy and welcoming atmosphere within the venue.
  • To work both alone or as part of a team being responsible ensuring that all guests needs are met to the highest possible standard.
  • Maintain stock levels and rotation within work and storage areas in order to avoid waste and assist with stocktaking.
  • Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
  • Laying up and preparing restaurants/boxes for the service of meals, tea, coffee and light refreshments
  • To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
  • Service of wine and other drinks from the bar as directed by your Management team.
  • Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required – paying particular attention to Health and Safety and COSHH Guidelines.
  • Ensure all orders are dispensed and correctly recorded and authorised for billing purposes.
  • Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures.
  • Ensure all tills are closed down in accordance with company procedures.
  • Ensure that all temperature records are accurately kept along with other appropriate paperwork.
  • Adhere to and follow all licensing policies and procedures.
  • Handle cash, stock and equipment in a secure manner.
  • Act as an information point for customers.
  • Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
  • Adhere to Company policies and procedures.
  • Undertake other reasonable duties in line with business demands.
  • SKILLS AND QUALITIES

  • Be smart, polite, professional and well presented at all times.
  • Excellent verbal communication and customer care skills.
  • Flexibility and adaptability.
  • Demonstrate a passion for quality service and standards.
  • Strong interpersonal skills – friendly, confident, outgoing.
  • Strong numerical and literacy skill.
  • The ability to handle difficult or conflict situations.
  • The ability to adopt the values of Arena Racing Company.
  • The ability to work with a smile on your face whatever the weather.
  • To work with honesty and integrity.
  • Experience working in a hospitality environment is preferred but not essential.
  • Working as a casual member of our team we are offering a role which will give you the freedom to pick and choose your hours. We have enough work to sustain any number of hours a week up to full time hours whilst offering you the flexibility to work around the rest of your life.

    Our casual team receive various benefits whilst working for arc including meals on a race day and tickets to race meetings and other events across the group.

    At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

    Hospitality in Sunderland employer: Arena Racing Company

    Sunderland Greyhound Stadium offers a vibrant and inclusive work environment for casual Hospitality staff, where flexibility is key. Employees enjoy the freedom to choose their hours while benefiting from perks such as complimentary meals on race days and tickets to exciting events. With a strong commitment to diversity and employee growth, Sunderland Greyhound Stadium is an excellent employer for those seeking meaningful and rewarding opportunities in the hospitality sector.

    Arena Racing Company

    Contact Detail:

    Arena Racing Company Recruiting Team

    StudySmarter Expert Advice🤫

    We think this is how you could land Hospitality in Sunderland

    Tip Number 1

    Familiarise yourself with the specific services and products offered at Sunderland Greyhound Stadium. Knowing the menu and any special promotions will help you engage confidently with customers and demonstrate your enthusiasm for the role.

    Tip Number 2

    Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you for handling various situations, especially when dealing with difficult customers or busy periods.

    Tip Number 3

    Showcase your flexibility and adaptability during the interview process. Be ready to discuss how you can manage varying workloads and adapt to the fast-paced environment of a race day.

    Tip Number 4

    Highlight any previous experience in hospitality, even if it's informal. Sharing anecdotes about your interactions with customers or teamwork can make you stand out as a candidate who understands the importance of quality service.

    We think you need these skills to ace Hospitality in Sunderland

    Customer Service Skills
    Verbal Communication Skills
    Interpersonal Skills
    Numerical Skills
    Attention to Detail
    Flexibility and Adaptability
    Conflict Resolution Skills

    Some tips for your application 🫡

    Understand the Role:Read through the job description carefully to understand the responsibilities and skills required for the Hospitality position. Tailor your application to highlight relevant experiences that match these requirements.

    Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or customer service roles. Emphasise any specific skills mentioned in the job description, such as communication and teamwork.

    Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the team at Sunderland Greyhound Stadium and how your values align with those of Arena Racing Company.

    Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Arena Racing Company

    Showcase Your Customer Service Skills

    Since the role is heavily focused on customer interaction, be prepared to share examples of how you've provided excellent service in the past. Highlight any experiences where you went above and beyond to ensure customer satisfaction.

    Demonstrate Teamwork and Flexibility

    The job requires working both independently and as part of a team. Be ready to discuss situations where you've successfully collaborated with others or adapted to changing circumstances, showcasing your flexibility.

    Know the Venue and Its Offerings

    Familiarise yourself with Sunderland Greyhound Stadium and its services. Being able to discuss their offerings and express enthusiasm for the venue will show your genuine interest in the position.

    Emphasise Your Professional Appearance

    As the role demands a smart and professional presentation, make sure to dress appropriately for the interview. This not only reflects your understanding of the hospitality industry but also sets a positive first impression.