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- Tasks: Serve customers with a smile, maintain cleanliness, and ensure a welcoming atmosphere.
- Company: Great Yarmouth Racecourse, part of the Arena Racing Company family.
- Benefits: Enjoy meals on race days and free tickets to events.
- Why this job: Join a fun team and gain valuable hospitality experience while enjoying exciting race days.
- Qualifications: No experience needed, just bring your enthusiasm and great customer service skills.
- Other info: Flexible shifts available across various venues for diverse experiences.
The predicted salary is between 11 - 16 £ per hour.
Great Yarmouth Racecourse are now looking to increase their front of house and kitchen teams with enthusiastic, friendly bar, waiting and kitchen staff. No experience is necessary.
RESPONSIBILITIES:
- Serve all customers in an efficient, professional and courteous manner at all times.
- Ensure guests receive the highest standard of customer service at all times.
- Be able to advise guests on all products available within the venue.
- To promote a happy and welcoming atmosphere within the venue.
- To work both alone or as part of a team being responsible ensuring that all guests needs are met to the highest possible standard.
- Maintain stock levels and rotation within work and storage areas in order to avoid waste and assist with stocktaking.
- Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
- Laying up and preparing restaurants/boxes for the service of meals, tea, coffee and light refreshments.
- To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
- Service of wine and other drinks from the bar as directed by your Management team.
- Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required – paying particular attention to Health and Safety and COSHH Guidelines.
- Ensure all orders are dispensed and correctly recorded and authorised for billing purposes.
- Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures.
- Ensure all tills are closed down in accordance with company procedures.
- Ensure that all temperature records are accurately kept along with other appropriate paperwork.
- Adhere to and follow all licensing policies and procedures.
- Handle cash, stock and equipment in a secure manner.
- Act as an information point for customers.
- Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
- Adhere to Company policies and procedures.
- Undertake other reasonable duties in line with business demands.
SKILLS AND QUALITIES
- Be smart, polite, professional and well presented at all times.
- Excellent verbal communication and customer care skills.
- Flexibility and adaptability.
- Demonstrate a passion for quality service and standards.
- Strong interpersonal skills – friendly, confident, outgoing.
- Strong numerical and literacy skill.
- The ability to handle difficult or conflict situations.
- The ability to adopt the values of Arena Racing Company.
- The ability to work with a smile on your face whatever the weather.
- To work with honesty and integrity.
- Experience working in a hospitality environment is preferred but not essential.
Our Race Fixtures this season are:
- April 11th, 21st and 30th
- May 13th, 20th and 28th
- June 10th, 11th and 26th
- July 2nd, 8th, 15th, 23rd and 28th
- August 2nd, 5th, 14th and 30th
- September 15th, 16th, and 17th
- October 5th, 12th and 20th
Our casual team receive various benefits whilst working for arc including meals on a race day and tickets to race meetings and other events across the group. Being a member of the arc casual family does not restrict you to working at just Great Yarmouth Racecourse, if you want to gain experience in other venues there are many opportunities to work across our group.
Casual Bar, Wait and Hospitality staff in Great Yarmouth employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Bar, Wait and Hospitality staff in Great Yarmouth
✨Tip Number 1
Get to know the venue! Before your interview, pop by Great Yarmouth Racecourse and soak up the atmosphere. Familiarising yourself with the place will help you feel more confident and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Even if you don’t have experience, think of times when you’ve helped someone or provided great service. Share those stories during your chat with us; it’ll show you’re ready to bring that friendly vibe to the team.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and we want to see that you take pride in your appearance, just like we do at the racecourse.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you’re serious about joining our casual team. Don’t forget to highlight your passion for hospitality and any relevant skills you have!
We think you need these skills to ace Casual Bar, Wait and Hospitality staff in Great Yarmouth
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for hospitality and your friendly nature.
Tailor Your Application: Make sure to read the job description carefully and highlight any relevant skills or experiences you have. Even if you don't have direct experience, think about how your past roles or activities can relate to the responsibilities listed.
Keep It Clear and Concise: We appreciate a straightforward application! Keep your sentences clear and to the point, making it easy for us to see why you'd be a great fit for our team at Great Yarmouth Racecourse.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Arena Racing Company
✨Know the Venue
Before your interview, take some time to research Great Yarmouth Racecourse. Familiarise yourself with their services, atmosphere, and any upcoming events. This will show your enthusiasm and help you answer questions more confidently.
✨Show Your Personality
As a casual bar, wait and hospitality staff member, being friendly and approachable is key. During the interview, let your personality shine through. Smile, maintain eye contact, and engage with the interviewer to demonstrate your interpersonal skills.
✨Prepare for Customer Scenarios
Think about how you would handle various customer service situations. Be ready to discuss how you would deal with difficult customers or busy periods. This shows that you can think on your feet and are prepared for the fast-paced environment of hospitality.
✨Dress the Part
Even though this is a casual position, dressing smartly for your interview is essential. It reflects your professionalism and respect for the role. Aim for a neat and tidy appearance that aligns with the hospitality industry standards.
