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For Companies At a Glance
- Tasks: Serve customers, maintain a welcoming atmosphere, and ensure high-quality service.
- Company: Join Southwell Racecourse and Golf Course, a vibrant venue for racing and golf enthusiasts.
- Benefits: Enjoy competitive pay, flexible hours, training opportunities, and entrance vouchers after 6 months.
- Why this job: Be part of a lively team, enhance your customer service skills, and contribute to a fun environment.
- Qualifications: Previous bar work experience is essential; must be smart, polite, and possess excellent communication skills.
- Other info: Must be 18 or over to work on our bars; embrace diversity and care for our visitors.
Customer Service and Bar Staff Role at Southwell Racecourse and Golf Course
We are seeking a professional and courteous individual to serve customers efficiently and provide high-quality service in a lively venue. The role involves advising guests on our products, maintaining a welcoming atmosphere, and ensuring excellent customer care at all times.
- Serve all customers in a professional, courteous manner.
- Ensure guests receive the highest standard of customer service.
- Advise guests on available products within the venue.
- Promote a happy, welcoming environment.
- Work independently or as part of a team to meet guest needs.
- Maintain stock levels and rotate stock to prevent waste.
- Ensure work areas are stocked with glassware, ice, condiments, and other supplies.
- Serve food and beverages efficiently, maintaining cleanliness and safety standards.
- Keep work and public areas tidy, adhering to Health and Safety and COSHH guidelines.
- Record and dispense orders accurately for billing.
- Process payments through the tills following procedures.
- Close tills according to company policies.
- Follow licensing policies and handle cash and stock securely.
- Act as an information point for customers.
- Record wastage and dispose of rubbish according to recycling initiatives.
- Adhere to company policies and undertake additional duties as required.
Requirements: Previous bar work experience is essential. The candidate should be smart, polite, professional, well-presented, and possess excellent communication and customer care skills. A passion for quality service, strong interpersonal skills, and honesty are also required. You must be 18 or over to work on our bars.
At ARC, we embrace diversity, develop our people, care for our visitors, consider our impact, and are proud of our sport.
About Southwell Racecourse and Golf Course
Located near Newark, Southwell is one of only six all-weather racecourses in the UK, featuring a Tapeta surface since 2021. It hosts both all-weather and turf racing throughout the year and is also home to Southwell Golf Club, which features nine holes with water hazards and a signature island green on the 7th hole.
Benefits
- Competitive rates of pay
- Flexible working hours
- Training and work experience across various areas
- Up to 10 entrance vouchers for courses after 6 months of employment
- And much more…
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Golfclub Hospitality & Catering Team Member - Southwell employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golfclub Hospitality & Catering Team Member - Southwell
✨Tip Number 1
Familiarise yourself with the menu and services offered at Southwell Racecourse and Golf Course. Knowing the products inside out will help you confidently advise guests and enhance their experience.
✨Tip Number 2
Showcase your customer service skills during any interactions you have before applying. Whether it's in person or over the phone, demonstrating a friendly and professional attitude can leave a lasting impression.
✨Tip Number 3
Network with current employees or visit the venue to get a feel for the atmosphere. Engaging with staff can provide insights into the role and show your genuine interest in being part of the team.
✨Tip Number 4
Prepare to discuss your previous bar work experience in detail during any interviews. Highlight specific situations where you provided excellent customer service or handled challenging situations effectively.
We think you need these skills to ace Golfclub Hospitality & Catering Team Member - Southwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and bar work. Emphasise your communication skills and any previous roles that demonstrate your ability to provide high-quality service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've provided excellent customer care in past positions.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as teamwork, attention to detail, and the ability to work in a fast-paced environment. Make sure to mention your experience with cash handling and stock management.
Show Enthusiasm for the Venue: Demonstrate your knowledge about Southwell Racecourse and Golf Course in your application. Express why you want to work there and how you can contribute to creating a welcoming atmosphere for guests.
How to prepare for a job interview at Arena Racing Company
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've provided excellent service in previous positions. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered at Southwell Racecourse and Golf Course. Being able to discuss menu items or beverages confidently will show your enthusiasm for the role and your commitment to providing informed recommendations to guests.
✨Emphasise Teamwork and Independence
The job requires both independent work and collaboration with a team. Be ready to discuss experiences where you successfully worked as part of a team, as well as instances where you took initiative and worked independently to meet guest needs.
✨Dress Smartly and Professionally
First impressions matter! Make sure to dress smartly and present yourself professionally for the interview. This reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
