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- Tasks: Serve customers with a smile and ensure top-notch service at our vibrant venue.
- Company: Join Arena Racing Company, a leading sports venue known for its charm and exciting events.
- Benefits: Enjoy flexible hours, competitive pay, and up to 10 free entrance vouchers after six months.
- Why this job: Be part of a dynamic team in a fun environment while gaining valuable experience.
- Qualifications: Previous bar experience is essential; must be 18 or over with strong communication skills.
- Other info: Casual work allows you to fit shifts around your studies and commitments.
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Golfclub Hospitality & Catering Team Member, Southwell
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Client:
Arena Racing Company
Location:
Southwell, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
954c4f1f416b
Job Views:
3
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Golfclub Hospitality & Catering Team Member
At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
Who is Southwell Racecourse and Golf Course?
Set the in the town of Southwell near Newark and one of only six all-weather racecourse tracks in the UK, Southwell has its own unique charm and character, making it one of the premier sporting venues in the East Midlands. After previously owning the UK’s only fibresand surface All-Weather track, Southwell switched over to a Tapeta surface as of 2021. With racing on both All-Weather and Turf tracks taking place throughout the year, we are one of the country\’s busiest racecourses.
Not only are we Horseracing at Southwell we are also home to Southwell Golf Club. The course has two contrasting nine holes. The Front 9 sits within Southwell Racecourse and is characterised by a large number of water hazards. The 7th hole, a 138 yards par 3 with an island green is Southwell’s signature hole.
About the role of Hospitality & Catering Team Member:
- Serve all customers in an efficient, professional and courteous manner at all times.
- Ensure guests receive the highest standard of customer service at all times.
- Be able to advise guests on all products available within the venue.
- To promote a happy and welcoming atmosphere within the venue.
- To work both alone or as part of a team being responsible ensuring that all guests needs are met to the highest possible standard.
- Maintain stock levels and rotation within work and storage areas in order to avoid waste and assist with stocktaking.
- Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
- To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
- Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required – paying particular attention to Health and Safety and COSHH Guidelines.
- Ensure all orders are dispensed and correctly recorded and authorised for billing purposes.
- Ensure all orders are rung through the tills and payment obtained in line with prescribed procedures.
- Ensure all tills are closed down in accordance with company procedures.
- Adhere to and follow all licensing policies and procedures.
- Handle cash, stock and equipment in a secure manner.
- Act as an information point for customers.
- Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
- Adhere to Company policies and procedures.
- Undertake other reasonable duties in line with business demands.
The person we are looking for to join our Hospitality team has…
- Previous experience of working on a bar is essential.
- Be smart, polite, professional and well presented at all times.
- Excellent verbal communication and customer care skills.
- Demonstrate a passion for quality service and standards.
- Strong interpersonal skills – friendly, confident, outgoing.
- Strong numerical and literacy skill.
- To work with honesty and integrity.
- You must be 18 or over to work on our bars.
What is casual work?
Casual work is a great solution as it enables you to work flexibly around other commitments in your life. Once you have registered your interest, we will contact you in advance to offer you department based shifts at racedays or hospitality functions. There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar. Positions will be allocated on the day as part of the briefing.
Work Perks of being a casual Hospitality team member with us at ARC…
- competitive rates of pay
- Flexible working – happy to work with you on the hours you can and want to do
- opportunities to receive training and work experience across a range of business areas
- up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply)
And so much more…
We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today!
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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Golfclub Hospitality & Catering Team Member employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golfclub Hospitality & Catering Team Member
✨Tip Number 1
Familiarise yourself with the specific offerings of Southwell Racecourse and Golf Course. Understanding their unique features, like the Tapeta surface and signature holes, will help you engage with customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Highlight any previous experience in hospitality or catering roles, especially in bar settings. Be prepared to discuss specific situations where you provided excellent customer service, as this is crucial for the role.
✨Tip Number 3
Showcase your interpersonal skills by preparing examples of how you've worked effectively in a team or handled difficult customer interactions. This will illustrate your ability to maintain a positive atmosphere, which is key for this position.
✨Tip Number 4
Research the company culture at Arena Racing Company. Being able to align your values with theirs, particularly around diversity and inclusion, can set you apart as a candidate who truly fits into their team.
We think you need these skills to ace Golfclub Hospitality & Catering Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality and catering. Emphasise any previous roles where you provided excellent customer service or worked in a bar setting.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create a welcoming atmosphere. Mention specific skills that align with the job description, such as strong communication and teamwork.
Highlight Relevant Experience: In your application, clearly outline any previous experience in hospitality or catering roles. Use specific examples to demonstrate how you've met customer needs and maintained high service standards.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Southwell Racecourse and Golf Course. Mention why you are drawn to this role and how you can contribute to the team’s success.
How to prepare for a job interview at Arena Racing Company
✨Showcase Your Customer Service Skills
As a Hospitality & Catering Team Member, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Your Knowledge of the Venue
Familiarise yourself with Southwell Racecourse and Golf Course before the interview. Knowing about their unique features, such as the Tapeta surface and signature holes, will show your genuine interest in the role and the venue.
✨Emphasise Teamwork and Flexibility
This role requires working both independently and as part of a team. Be ready to discuss your experiences in collaborative environments and your willingness to adapt to different shifts and responsibilities as needed.
✨Dress Smartly and Professionally
First impressions matter! Make sure to dress smartly for your interview, reflecting the professional image expected in hospitality. This shows that you take the opportunity seriously and understand the importance of presentation in this industry.
