At a Glance
- Tasks: Lead IT operations and support across 21 exciting venues, ensuring seamless tech delivery.
- Company: Join the UK's largest horse racing group, where excitement meets innovation.
- Benefits: Enjoy discounts, generous holiday, health plans, and life assurance.
- Other info: Be part of a diverse team that values inclusion and growth.
- Why this job: Make a real impact in a dynamic environment with diverse opportunities.
- Qualifications: Hands-on IT experience in hospitality or customer service is essential.
The predicted salary is between 40000 - 50000 £ per year.
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About Us
Arena Racing Company (ARC) is the UKs largest horse racing group, with 21 venues spanning racing, hotels, golf, events, and media. Its a fast-paced, exciting environment and our people are at the heart of everything we do.
The Role
Were looking for an Operational IT Manager, based at Lingfield Park Racecourse with travel across our 21 sites and Head Office. This is a role for someone who enjoys the best of both worlds leading from the front while staying hands-on. Youll join an established team to support the Head of IT in delivering reliable IT operations department across race days, events, and day-to-day business. Youll guide the team, shape service delivery and act as deputy when needed but youll also be ready to step in, solve problems, and keep things running when it matters most.
What Youll Do
- Lead engineer rotas and ensure seamless 24/7 support
- Be on-site for key race days and events, driving IT delivery
- Maintain proactive team visits to sites
- Oversee helpdesk performance, assets, and service standards
- Monitor key software
- Coordinate projects and support new system rollouts & integrations
- Maintain clear processes, documentation, and best practice
- Ensure that policies are in place and maintained
- Support in the management of suppliers, budgets, and procurement
- Act as escalation point and deputy to the Head of IT
About You
- Strong IT support hands on operational background with coordination experience in a hospitality/customer-based industry
- Flexibility to meet seasonal/irregular work demands
- Experience in a hotel, leisure, or sporting venue environment is highly beneficial
- A hands-on leader & operator comfortable managing, but equally leading by example and getting stuck into various scenarios
- Calm under pressure and able to adapt in fast-moving, live environments
- Organised, proactive, and a confident communicator at all levels
- Ready to step up and grow into a senior leadership role
- Full UK driving licence (essential)
- Desirable: Microsoft 3O65, Networking/vLans, Telephony
What Youll Get
- 2 Annual Members badges (500+ race days)
- Discounts across ARC venues
- 22-28 days holiday + bank holidays
- Life assurance, Health Cash Plan, Cycle to Work scheme
If youre someone who leads by doing and thrives where no two days are the same this is your chance to make an impact. Apply today and be part of something special.
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Operational IT Manager in Edenbridge, Kent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Arena Racing Company values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Arena Racing Company might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Arena Racing Company!
✨Direct Apply to Arena Racing Company
Let's not forget to apply directly through the Arena Racing Company website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Operational IT Manager in Edenbridge, Kent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Arena Racing Company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Arena Racing Company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Arena Racing Company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
