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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service at Chepstow Racecourse.
- Company: Join one of the UK's leading racecourse groups in a vibrant environment.
- Benefits: Flexible hours, competitive pay, and opportunities for extra shifts.
- Why this job: Be part of an exciting atmosphere and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Perfect role for balancing work with studies or other commitments.
The predicted salary is between 30000 - 42000 £ per year.
This is a casual, flexible position focused on managing restaurant and hospitality areas within Chepstow Racecourse. As a restaurant and hospitality manager, you’ll take ownership of service delivery, team performance, and operational efficiency across your designated area.
What You’ll Do
- Lead, motivate, and support your team to deliver consistent, high-quality service.
- Ensure every guest receives a warm welcome and professional, attentive experience.
- Brief, train, and develop team members so they’re confident and event-ready.
- Manage staffing levels, break schedules, and shift planning on the day.
- Maintain stock levels, assist with rotation, and minimise wastage.
- Uphold excellent standards of cleanliness and compliance across Health & Safety, COSHH, and licensing requirements.
- Resolve customer queries or complaints promptly and professionally.
- Create a positive, energetic atmosphere for both guests and staff.
- Drive sales, upselling opportunities, and overall business performance.
- Delegate tasks clearly to ensure smooth, efficient service delivery.
What We’re Looking For
- Proven experience in retail or hospitality management within fast-paced environments.
- Confident leadership skills with the ability to inspire and support diverse teams.
- Excellent communication and customer service standards.
- Flexible, adaptable, and committed to delivering first-class experiences.
- Strong problem-solving skills and the ability to handle challenges calmly.
- Professional, well-presented, and guest-focused at all times.
- Experience using tills and PDQ machines.
- Comfortable working outdoors in all weather conditions.
Desirable Experience
- Background in premium F&B, events, or restaurant management.
- Knowledge of licensing, food hygiene, and health & safety regulations.
- Personal Licence Holder (advantageous).
- Strong organisation, planning, and systems skills.
- Track record of increasing sales and improving operational standards.
- Natural ability to motivate teams and encourage positive working culture.
Why Work With Us?
- Be part of the excitement at one of the South West’s most vibrant racecourses.
- Casual, flexible hours—perfect for fitting around other commitments.
- Competitive pay with opportunities for extra shifts and development.
- Join a supportive, enthusiastic team within one of the UK’s leading racecourse groups.
How to Apply
Ready to bring your leadership skills trackside at Chepstow Racecourse? Apply now and help us deliver unforgettable race-day moments.
Casual Restaurant and Hospitality Manager in Chepstow employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Restaurant and Hospitality Manager in Chepstow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Chepstow Racecourse or similar venues. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for hospitality shine through. Share stories of how you've led teams or created memorable guest experiences—this is your time to stand out!
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t just wait for the application process. Drop by the venue, introduce yourself, and express your interest. It shows initiative and can make a lasting impression on the hiring team.
✨Tip Number 4
Keep it flexible! Since this is a casual position, be open to various shifts and roles. Highlight your adaptability in conversations, as it’s a key trait for managing restaurant and hospitality areas effectively.
We think you need these skills to ace Casual Restaurant and Hospitality Manager in Chepstow
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and commitment to delivering top-notch service—this will resonate with us!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your relevant experience in managing teams and ensuring excellent service delivery, so we can see how you fit into our vibrant team at Chepstow Racecourse.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to understand why you’re the perfect fit for the role. We appreciate brevity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Arena Racing Company
✨Know the Venue Inside Out
Before your interview, take some time to research Chepstow Racecourse. Familiarise yourself with its layout, the different hospitality areas, and any recent events. This will show your genuine interest in the role and help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Style
Be prepared to talk about your leadership approach. Think of specific examples where you've motivated a team or resolved conflicts. Highlight how you can inspire a diverse group to deliver high-quality service, as this is crucial for the role.
✨Demonstrate Problem-Solving Skills
Expect questions about handling customer complaints or operational challenges. Prepare scenarios from your past experiences where you successfully navigated tough situations. This will illustrate your calmness under pressure and your ability to maintain excellent service standards.
✨Emphasise Flexibility and Adaptability
Since this role requires working in a fast-paced environment, be ready to discuss how you adapt to changing circumstances. Share examples of how you've managed staffing levels or adjusted plans on the fly to ensure smooth operations during busy times.
