At a Glance
- Tasks: Take bets, provide info on Tote options, and deliver top-notch customer service.
- Company: Join Sunderland Greyhound Stadia, a vibrant venue for thrilling greyhound racing and hospitality.
- Benefits: Enjoy flexible hours, competitive pay, and up to 10 free entrance vouchers after 6 months.
- Other info: Diversity is key; we welcome applicants from all backgrounds and support adjustments during the hiring process.
- Why this job: Be part of an exciting team, gain experience, and enjoy a fun work environment.
- Qualifications: Must be 18+, reliable, numerate, and willing to work weekends and nights.
Who is Sunderland Greyhound Stadia?
Sunderland Greyhound Stadia is a premier racing venue, hosting thrilling greyhound action five days a week—Monday, Tuesday, Wednesday, Friday, and Sunday.
We offer a top-tier hospitality experience, featuring private boxes and restaurants, making us a popular destination for racegoers, celebrations, and corporate events.
With an exciting atmosphere, a packed race schedule, and a strong community following, we’re a dynamic venue that thrives on delivering great entertainment and exceptional service.
At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.
About The Role
- Take and process bets from customers in a friendly and efficient manner
- Provide clear information about Tote betting options
- Accurately handle card transactions
- Deliver excellent customer service with a smile
- Work as part of a team to maintain a fun and professional race night experience
The person we are looking for as tote assistant has…
- Excellent communication skills
- Is aged 18 and over
- A basic understanding of numeracy
- Reliability and flexibility
- Professionalism
- Willingness to work on the weekends and on nights
What is casual work?
Casual work is a great solution as it enables you to work flexibly around other commitments in your life. Once you have registered your interest, we will contact you in advance to offer you department based shifts at racedays or hospitality functions. There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar. Positions will be allocated on the day as part of the briefing.
Work Perks of being a casual tote assistant with us at ARC…
- competitive rates of pay
- Flexible working – happy to work with you on the hours you can and want to do
- opportunities to receive training and work experience across a range of business areas
- up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply)
At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.
We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.
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Casual Tote Assistant in Sunderland employer: Arena Racing Company
At ARC, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment at the iconic Doncaster Racecourse and Hilton Garden Inn. With a strong focus on employee development, we provide funded training opportunities, generous annual leave, and a range of perks including hotel discounts and access to over 1,500 racedays. Join us to build your HR career while contributing to a diverse and inclusive workplace that values every team member's input.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Tote Assistant in Sunderland
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Arena Racing Company. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Arena Racing Company
Don't be shy about reaching out to Arena Racing Company directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Tote Assistant in Sunderland
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Arena Racing Company and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Arena Racing Company
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
